VoIP Mailing List Archives

[Richard.Lamkin at mett...]

I have a setup where I have a variety of SIP inbound calls (originated from PSTN) coming from a SIP provider. The SIP lines are single lines registered with the provider. The provider is running with a Nortel CS2K.

I am putting together a simple event driven operator attendant console and I would like to set up a call queuing system where the incoming calls are not answered until an operator is ready to accept a call. I want the operator to know that a call is in the ringing Q and who it is from. I do not want to auto answer the call and put them in a MOH Q because the originator will be charged as soon as the call is answered.

My question is how do I get a SIP 180 ringing to be sent to an inbound call and put that call in a Q? The CS2k does convert ringing on inbound calls to media towards the originator. I’ve looked through the wiki for examples but not found what I need in either in dial plan or fifo operations.

Any help would be gratefully appreciated.

Regards

Richard Lamkin
Richard.lamkin@mettonigroup.com (Richard.lamkin@mettonigroup.com)

************************************************************************* Please consider the environment before printing this e-mail ************************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. http://www.mettoni.com Mettoni Ltd Registered in England and Wales: 4485956 9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN *************************************************************************