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[Freeswitch-users] Polycom MWI Forgetfulness


 
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grae at digilord.net
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PostPosted: Wed Sep 23, 2009 1:06 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

Hello,
     I have a number of Polycom phones that appear to forget that they have a message waiting then a little while later they seem to remember again.  This was not the case with the same phones under Asterisk (Sorry to say that here but it's the only comparison I have).

I have looked at a number of settings in sofia and can't seem to find one that makes any difference.

Does anyone else have this issue?  How did you solve it?

DigiLord
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brian at freeswitch.org
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PostPosted: Wed Sep 23, 2009 1:57 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

I have never seen this behavior. What do you have your MWI callback
method setup as?

/b

On Sep 23, 2009, at 12:44 PM, Daniel Morrigan wrote:

Quote:
Hello,
I have a number of Polycom phones that appear to forget that
they have a message waiting then a little while later they seem to
remember again. This was not the case with the same phones under
Asterisk (Sorry to say that here but it's the only comparison I have).

I have looked at a number of settings in sofia and can't seem to
find one that makes any difference.

Does anyone else have this issue? How did you solve it?

DigiLord


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grae at digilord.net
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PostPosted: Wed Sep 23, 2009 6:48 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

Brian,
     It was set for contact.  Would that cause this behavior?

Daniel

On Wed, Sep 23, 2009 at 11:15 AM, Brian West <brian@freeswitch.org (brian@freeswitch.org)> wrote:
Quote:
I have never seen this behavior.  What do you have your MWI callback
method setup as?

/b


On Sep 23, 2009, at 12:44 PM, Daniel Morrigan wrote:

Quote:
Hello,
     I have a number of Polycom phones that appear to forget that
they have a message waiting then a little while later they seem to
remember again.  This was not the case with the same phones under
Asterisk (Sorry to say that here but it's the only comparison I have).

I have looked at a number of settings in sofia and can't seem to
find one that makes any difference.

Does anyone else have this issue?  How did you solve it?

DigiLord




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grae at digilord.net
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PostPosted: Wed Sep 23, 2009 6:49 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

Brian,
     Just for kicks I changed it to registration.  Same thing is happening.

Daniel

On Wed, Sep 23, 2009 at 4:38 PM, Daniel Morrigan <grae@digilord.net (grae@digilord.net)> wrote:
Quote:
Brian,
     It was set for contact.  Would that cause this behavior?

Daniel


On Wed, Sep 23, 2009 at 11:15 AM, Brian West <brian@freeswitch.org (brian@freeswitch.org)> wrote:
Quote:
I have never seen this behavior.  What do you have your MWI callback
method setup as?

/b


On Sep 23, 2009, at 12:44 PM, Daniel Morrigan wrote:

Quote:
Hello,
     I have a number of Polycom phones that appear to forget that
they have a message waiting then a little while later they seem to
remember again.  This was not the case with the same phones under
Asterisk (Sorry to say that here but it's the only comparison I have).

I have looked at a number of settings in sofia and can't seem to
find one that makes any difference.

Does anyone else have this issue?  How did you solve it?

DigiLord




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brian at freeswitch.org
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PostPosted: Wed Sep 23, 2009 7:23 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

NO I have never seen it happen what firmware version are you running?

/b

On Sep 23, 2009, at 6:38 PM, Daniel Morrigan wrote:

Quote:
Brian,
It was set for contact. Would that cause this behavior?

Daniel


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chris at cloudtel.com
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PostPosted: Thu Sep 24, 2009 12:04 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

This happens with our polycoms as well ... NAT on phone and PBX. Still haven't
had time to look into it so I disabled the sound for new message waiting ...
for now it doesn't keep beeping every few minutes.

On September 23, 2009 08:08:39 pm Brian West wrote:
Quote:
NO I have never seen it happen what firmware version are you running?

/b

On Sep 23, 2009, at 6:38 PM, Daniel Morrigan wrote:
Quote:
Brian,
It was set for contact. Would that cause this behavior?

Daniel

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brian at freeswitch.org
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PostPosted: Thu Sep 24, 2009 1:51 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

It beeps every few min cuz you register and we send you a notify again.

/b

On Sep 24, 2009, at 11:43 AM, Chris Burns wrote:

Quote:
This happens with our polycoms as well ... NAT on phone and PBX.
Still haven't
had time to look into it so I disabled the sound for new message
waiting ...
for now it doesn't keep beeping every few minutes.


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grae at digilord.net
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PostPosted: Thu Sep 24, 2009 3:33 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

Brian,
I am using the latest firmware. Would a solution be to lower the
registration time so that notifies happen more often? I know that would
increase the amount of traffic on the network but it would keep the
light lit when a user has a message.

DigiLord

On Thu, 2009-09-24 at 13:32 -0500, Brian West wrote:
Quote:
It beeps every few min cuz you register and we send you a notify again.

/b

On Sep 24, 2009, at 11:43 AM, Chris Burns wrote:

Quote:
This happens with our polycoms as well ... NAT on phone and PBX.
Still haven't
had time to look into it so I disabled the sound for new message
waiting ...
for now it doesn't keep beeping every few minutes.


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grae at digilord.net
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PostPosted: Thu Sep 24, 2009 4:50 pm    Post subject: [Freeswitch-users] Polycom MWI Forgetfulness Reply with quote

Here is the requested SIP trace that Anthony wanted.

http://pastebin:freeswitch@pastebin.freeswitch.org/10479

This is for ext 102@192.168.0.2.

On line 168 the phone thinks there are no messages.
On line 206 the phone thinks there are no messages.
On line 309 the phone thinks there are messages.
On line 599 the phone thinks there are no messages.
On line 637 the phone thinks there are no messages.


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