| View previous topic :: View next topic |
| Author |
Message |
rajkumars at gmail.com
Guest
|
 Posted: Fri Jan 04, 2008 2:35 am Post subject: [asterisk-users] Agents and AddQueueMember |
 |
|
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use |
|
| Back to top |
|
 |
rajkumars at gmail.com
Guest
|
| Posted: Fri Jan 04, 2008 2:51 am Post subject: [asterisk-users] Agents and AddQueueMember |
|
|
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.
The queue logs come like
1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35
Previously it used to come like
1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30
Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?
raj
PS: Apologies for my previous mail, that was sent when I clicked the
wrong button. |
|
| Back to top |
|
|
snar at paranoia.ru
Guest
|
| Posted: Fri Jan 04, 2008 4:54 am Post subject: [asterisk-users] Agents and AddQueueMember |
|
|
On Fri, Jan 04, 2008 at 01:21:13PM +0530, Rajkumar S wrote:
| Quote: | Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt.
From what I understand the basic idea in the example is to
1. Authenticate a caller with VMAuthenticate
|
Instead of VMAuthenticate you can use
Authenticate(${AGENT(${AGENT_NUMBER}:password)},"agent-pass")
this will authenticate your agent against agents.conf entry just
like in case of AgentCallbackLogin.
| Quote: | 2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.
The queue logs come like
1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35
Previously it used to come like
1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30
Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?
|
You can either apply patch from http://bugs.digium.com/view.php?id=10755
or wait with AgentCallbackLogin until 1.6 comes out (this patch is
always in trunk). |
|
| Back to top |
|
|
bweschke at gmail.com
Guest
|
| Posted: Fri Jan 04, 2008 5:51 am Post subject: [asterisk-users] Agents and AddQueueMember |
|
|
Rajkumar S wrote:
| Quote: | Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.
The queue logs come like
1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35
Previously it used to come like
1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30
Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here. What is the
recommended way to work around this problem ?
|
AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):
You can use the membername option now to provide a "member name" which
will be used in place of what the Interface name is. This option was
added for specifically the issue you're pointing out.
--
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/ |
|
| Back to top |
|
|
rajkumars at gmail.com
Guest
|
| Posted: Fri Jan 04, 2008 9:45 am Post subject: [asterisk-users] Agents and AddQueueMember |
|
|
On Jan 4, 2008 4:21 PM, BJ Weschke <bweschke at gmail.com> wrote:
| Quote: | AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):
|
Thanks BJ Weschke and Alexandre Snarskii. Your mails together gives
complete solution to my problem!
raj |
|
| Back to top |
|
|
|
Search
