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[asterisk-users] VoiceMail Issue


 
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uxbod at splatnix.net
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PostPosted: Fri Feb 28, 2014 12:49 pm    Post subject: [asterisk-users] VoiceMail Issue Reply with quote

Hello,

am attempting again to resolve an issue with multi-tenancy and the forwarding to VMs between mailboxes. If in a multi-tenancy environment one uses custom contexts ie.

[a1-ext1](a1)
mailbox=101@a1

and the associated voicemail.conf entry:

[a1]
101 => 1234,My User 1,addr1@email.com,,tz=eastern|imapuser=addr1@email.com|imapfolder=Inbox
102 => 1234,My User 2,addr2@email.com,,tz=eastern|imapuser=addr2@email.com|imapfolder=Inbox

now if a message is left in mailbox 101 and the user attempts to forward the message to mailbox 102 Asterisk responds that mailbox 102 is not found in context default! One can add:

searchcontexts=yes

but that means each mailbox must have a unique number which goes against being able to use custom contexts. I thought by specifying the following would fix that:

exten => 7999,1,VoiceMailMain(${CALLERID(num)}@a1) ; Direct mail retrieval
exten => 7999,n,Hangup()

but it does not. Have tried many ways to resolve but cannot find a resolution.

Any ideas please as would like to get this working ?

Thank you.



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uxbod at splatnix.net
Guest





PostPosted: Sat Mar 08, 2014 4:10 am    Post subject: [asterisk-users] VoiceMail Issue Reply with quote

Any ideas on why this may not be working please ?

----- Original Message -----
From: "Phil Daws" <uxbod@splatnix.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com>
Sent: Friday, 28 February, 2014 5:39:54 PM
Subject: [asterisk-users] VoiceMail Issue

Hello,

am attempting again to resolve an issue with multi-tenancy and the forwarding to VMs between mailboxes. If in a multi-tenancy environment one uses custom contexts ie.

[a1-ext1](a1)
mailbox=101@a1

and the associated voicemail.conf entry:

[a1]
101 => 1234,My User 1,addr1@email.com,,tz=eastern|imapuser=addr1@email.com|imapfolder=Inbox
102 => 1234,My User 2,addr2@email.com,,tz=eastern|imapuser=addr2@email.com|imapfolder=Inbox

now if a message is left in mailbox 101 and the user attempts to forward the message to mailbox 102 Asterisk responds that mailbox 102 is not found in context default! One can add:

searchcontexts=yes

but that means each mailbox must have a unique number which goes against being able to use custom contexts. I thought by specifying the following would fix that:

exten => 7999,1,VoiceMailMain(${CALLERID(num)}@a1) ; Direct mail retrieval
exten => 7999,n,Hangup()

but it does not. Have tried many ways to resolve but cannot find a resolution.

Any ideas please as would like to get this working ?

Thank you.



--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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crt.rojas at gmail.com
Guest





PostPosted: Sat Mar 08, 2014 9:02 am    Post subject: [asterisk-users] VoiceMail Issue Reply with quote

Hi

Could you send us the logs from the asterisk?


Carlos



On Sat, Mar 8, 2014 at 4:03 AM, Phil Daws <uxbod@splatnix.net (uxbod@splatnix.net)> wrote:
Quote:
Any ideas on why this may not be working please ?

----- Original Message -----
From: "Phil Daws" <uxbod@splatnix.net (uxbod@splatnix.net)>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com (asterisk-users@lists.digium.com)>
Sent: Friday, 28 February, 2014 5:39:54 PM
Subject: [asterisk-users] VoiceMail Issue

Hello,

am attempting again to resolve an issue with multi-tenancy and the forwarding to VMs between mailboxes.  If in a multi-tenancy environment one uses custom contexts ie.

[a1-ext1](a1)
mailbox=101@a1

and the associated voicemail.conf entry:

[a1]
101 => 1234,My User 1,addr1@email.com (addr1@email.com),,tz=eastern|imapuser=addr1@email.com (addr1@email.com)|imapfolder=Inbox
102 => 1234,My User 2,addr2@email.com (addr2@email.com),,tz=eastern|imapuser=addr2@email.com (addr2@email.com)|imapfolder=Inbox

now if a message is left in mailbox 101 and the user attempts to forward the message to mailbox 102 Asterisk responds that mailbox 102 is not found in context default!  One can add:

searchcontexts=yes

but that means each mailbox must have a unique number which goes against being able to use custom contexts.  I thought by specifying the following would fix that:

exten => 7999,1,VoiceMailMain(${CALLERID(num)}@a1) ; Direct mail retrieval
exten => 7999,n,Hangup()

but it does not.  Have tried many ways to resolve but cannot find a resolution.

Any ideas please as would like to get this working ?

Thank you.



--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


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