VoIP Mailing List Archives

[asterisk01 at in-put.de]

Hi,

I have a question about the definition of agents.

The agents.conf file looks like this:

[general]
persistentagents=yes

[agents]
maxlogintries=5
ackcall=no
wrapuptime=500
musiconhold => default
group = 1
agent => 1311,1311,Tom
agent => 1531,1531,Tim

and here is the queues.conf:

[general]
persistentmembers = yes

[queue1]
musiconhold = default
strategy = rrmemory
servicelevel = 60
timeout = 15
retry = 5
wrapuptime=15
maxlen = 0
announce-frequency = 90
periodic-announce-frequency=60
announce-holdtime = yes
announce-round-seconds = 10
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
queue-reporthold = queue-reporthold
periodic-announce = queue-periodic-announce
member => SIP/Tom
;member => Agent/1311
member => SIP/Tim
;member => Agent/1531

When I set "member => Agent/xxxx" only the phone of a logged in agent rings.
When I set "member => SIP/XXX" the phones of all members ring, whether
the agent is logged in or not - is that correct?
For some reason I would prefer to use "SIP/XXX", but that's impossible
if all phones would ring.

Are there any mistakes in my configuration or did I misunderstand the wiki?

Asterisk-Version 1.4.13

Thanks for your help,

Stefan
--

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in-put GbR - Das Linux-Systemhaus
Stefan-Michael Guenther
Geschaeftsfuehrer
Moltkestrasse 49 D-76133 Karlsruhe
Tel./Fax : +49 (0)721 / 83044 - 98/93
http://www.in-put.de
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Schulungen Installationen
Beratung Support
Voice-over-IP-Loesungen
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[mmichelson at digium.com]

Stefan Guenther wrote:

[PGentilini at intellic...]

I set my queues up using the SIP device and added the following into my
extensions_internal.conf file

;Pause/unpause Queue
exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
exten => 424,2,Playback(unavailable)
exten => 424,3,Hangup
exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
exten => 425,2,Playback(available)
exten => 425,3,Hangup

Then on my x-lite phones I created two contacts, one called available with
an extension of 425 and a second called unavailable with extension 424.
This way the agent just clicks either available or unavailable to set their
status.

Paul Gentilini
IntelliCare
500 Southborough Drive
South Portland, Maine 04106
O: 207-771-2974
C: 207-450-4499
F: 207-253-2150
E: pgentilini at intellicare.com

[dpobanz at hastingsuti...]

PGentilini at intellicare.com