VoIP Mailing List Archives
Mailing list archives for the VoIP community |
|
| View previous topic :: View next topic |
| Author |
Message |
mitch_ml at claborn.net
Guest
|
 Posted: Wed Jul 02, 2014 3:11 pm Post subject: [asterisk-users] Notification when queue member's phone ring |
 |
|
Short question: how to get control or notification (gosub, macro, AGI)
when a queue member's phone starts ringing due to an incoming call from
the queue.
Backround: Our phone operators serve both an asterisk call queue and a
queue for web chat support. I have a gosub on the queue that calls to
our app server to mark the operator unavailable for web chat as soon as
they answer an incoming queue call. Similarly, when a web chat is
connected, it uses AMI to tell asterisk to take the operator out of the
phone queue.
The other day, one operator got a web chat that came in while her phone
was ringing with a queue call, so that neither "remove from queue"
operation was effective in time. If I could get notification when the
phone starts ringing I can reduce the window of opportunity for that by
several seconds.
It's only happened once in 2 years that I know of, so may not be worth
worrying about.
--
Mitch
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
 |
paul.belanger at polyb...
Guest
|
| Posted: Wed Jul 02, 2014 8:03 pm Post subject: [asterisk-users] Notification when queue member's phone ring |
|
|
On Wed, Jul 2, 2014 at 4:11 PM, Mitch Claborn <mitch_ml@claborn.net> wrote:
| Quote: | Short question: how to get control or notification (gosub, macro, AGI) when
a queue member's phone starts ringing due to an incoming call from the
queue.
Backround: Our phone operators serve both an asterisk call queue and a
queue for web chat support. I have a gosub on the queue that calls to our
app server to mark the operator unavailable for web chat as soon as they
answer an incoming queue call. Similarly, when a web chat is connected, it
uses AMI to tell asterisk to take the operator out of the phone queue.
The other day, one operator got a web chat that came in while her phone was
ringing with a queue call, so that neither "remove from queue" operation was
effective in time. If I could get notification when the phone starts
ringing I can reduce the window of opportunity for that by several seconds.
It's only happened once in 2 years that I know of, so may not be worth
worrying about.
|
AMI will raise the AgentCalled[1] event.
[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+ManagerEvent_AgentCalled
--
Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@polybeacon.com | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|
Search
