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vgnogueira at gmail.com
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 Posted: Sun Jul 20, 2014 9:34 am Post subject: [asterisk-users] Checking for human answer |
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We redirect calls to another pbx - which are not under our control.
So, we need to distinguish when an operator answer from the time the call stays on queue.
To do so, we use dial cmd with M option. M calls a macro that repeats a digit (saydigit) until someone dial it.
When operator dials the correct digit we finish the macro making it to be bridged (caller and called).
It almost works perfectly - the problem lays that macro knows if called hangs-out but not if caller hangs-out - so que keep repeating digit even when caller quits the call.
Does someone know a solutions or even an alternative implementation to make such thing works?
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support at drdos.info
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| Posted: Sun Jul 20, 2014 9:37 am Post subject: [asterisk-users] Checking for human answer |
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Valter Nogueira wrote:
| Quote: | Does someone know a solutions or even an alternative implementation to
make such thing works?
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Set up a loop in your programming that counts the number of times the
loop has been processed. At a certain count, assume nobody is there and
terminate the call.
Doug
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vgnogueira at gmail.com
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| Posted: Sun Jul 20, 2014 10:20 am Post subject: [asterisk-users] Checking for human answer |
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The problem is in the opposite side - when someone call us and hangs before the operator press the number. In this case we are not aware that caller hang until de operator interacts.
2014-07-20 11:37 GMT-03:00 Doug Lytle <support@drdos.info (support@drdos.info)>:
| Quote: | Valter Nogueira wrote:
| Quote: | Does someone know a solutions or even an alternative implementation to make such thing works?
|
Set up a loop in your programming that counts the number of times the loop has been processed. At a certain count, assume nobody is there and terminate the call.
Doug
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support at drdos.info
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| Posted: Sun Jul 20, 2014 10:31 am Post subject: [asterisk-users] Checking for human answer |
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Valter Nogueira wrote:
| Quote: | The problem is in the opposite side - when someone call us and hangs
before the operator press the number.
|
Then my guess would be you're on analog lines?
Without call supervision on the line, there will be no way of detecting
when an analog call has been dropped, other then when the operator has
decided there is nobody there and hangs up at which point the call
should be dropped.
Digital lines and VOIP lines shouldn't have this issue since they have
call supervision.
Doug
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vgnogueira at gmail.com
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| Posted: Sun Jul 20, 2014 11:19 am Post subject: [asterisk-users] Checking for human answer |
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No, I am testing with IP phones.
When caller hangs-out the macro is not aware - but when calle hangs the macro is.
2014-07-20 12:31 GMT-03:00 Doug Lytle <support@drdos.info (support@drdos.info)>:
| Quote: | Valter Nogueira wrote:
| Quote: | The problem is in the opposite side - when someone call us and hangs before the operator press the number.
|
Then my guess would be you're on analog lines?
Without call supervision on the line, there will be no way of detecting when an analog call has been dropped, other then when the operator has decided there is nobody there and hangs up at which point the call should be dropped.
Digital lines and VOIP lines shouldn't have this issue since they have call supervision.
Doug
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vgnogueira at gmail.com
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| Posted: Sun Jul 20, 2014 11:20 am Post subject: [asterisk-users] Checking for human answer |
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In fact, Asterisk console shows a message warning that call is not finished because of the macro leg
2014-07-20 13:19 GMT-03:00 Valter Nogueira <vgnogueira@gmail.com (vgnogueira@gmail.com)>:
| Quote: | No, I am testing with IP phones.
When caller hangs-out the macro is not aware - but when calle hangs the macro is.
2014-07-20 12:31 GMT-03:00 Doug Lytle <support@drdos.info (support@drdos.info)>:
| Quote: | Valter Nogueira wrote:
| Quote: | The problem is in the opposite side - when someone call us and hangs before the operator press the number.
|
Then my guess would be you're on analog lines?
Without call supervision on the line, there will be no way of detecting when an analog call has been dropped, other then when the operator has decided there is nobody there and hangs up at which point the call should be dropped.
Digital lines and VOIP lines shouldn't have this issue since they have call supervision.
Doug
--
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-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
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