tiago.geada at gmail.com
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 Posted: Wed Aug 06, 2014 8:59 am Post subject: [asterisk-users] Checking for human answer |
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Hello
We use originate that places a call in a queue (channel parameter is a Local/dialplan)
When the call is answered in queue, it is bridged with the operator, and then starts the second channel leg: Dial out to wherever trough local channel
we set a sip header with dialstatus, so if the operator hangs the call, we see a CANCEL back in our pbx
On 20 July 2014 17:20, Valter Nogueira <vgnogueira@gmail.com (vgnogueira@gmail.com)> wrote:
| Quote: | In fact, Asterisk console shows a message warning that call is not finished because of the macro leg
2014-07-20 13:19 GMT-03:00 Valter Nogueira <vgnogueira@gmail.com (vgnogueira@gmail.com)>:
| Quote: | No, I am testing with IP phones.
When caller hangs-out the macro is not aware - but when calle hangs the macro is.
2014-07-20 12:31 GMT-03:00 Doug Lytle <support@drdos.info (support@drdos.info)>:
| Quote: | Valter Nogueira wrote:
| Quote: | The problem is in the opposite side - when someone call us and hangs before the operator press the number.
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Then my guess would be you're on analog lines?
Without call supervision on the line, there will be no way of detecting when an analog call has been dropped, other then when the operator has decided there is nobody there and hangs up at which point the call should be dropped.
Digital lines and VOIP lines shouldn't have this issue since they have call supervision.
Doug
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