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cursor at telecomabmex...
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 Posted: Thu Sep 04, 2014 11:57 am Post subject: [asterisk-users] Special functionality for Secretary/Boss |
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We are currently migrating from a Nortel pbx to Asterisk and we
have been able to convert most of the functions that people are used to
but there is one I have no clear idea how to do. The scenario is:
Boss calls secretary from outside the office to get connected to
another outside destination. The secretary dials the destination and
then trasfers call to the boss. When boss finishes with that person
they want to send the call back to the secretary in order to make
another connection or simply to talk to the secretary.
The first part is not a problem, but after the boss finishes his
call how can we send the call back to the secretary? I was thinking of
using a conference room but how would the secretary know when the boss
has finished? Anyone know how to handle this scenario?
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Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)9116-91161
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webaccounts173 at jgoe...
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| Posted: Thu Sep 04, 2014 12:07 pm Post subject: [asterisk-users] Special functionality for Secretary/Boss |
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Why can't you continue within the extension and dispatch whether the call failed or terminated?
Simply make a second call.
jg
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kevin.larsen at pionee...
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| Posted: Thu Sep 04, 2014 1:14 pm Post subject: [asterisk-users] Special functionality for Secretary/Boss |
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asterisk-users-bounces@lists.digium.com wrote on 09/04/2014 11:57:40 AM:
| Quote: | We are currently migrating from a Nortel pbx to Asterisk and we
have been able to convert most of the functions that people are used to
but there is one I have no clear idea how to do. The scenario is:
Boss calls secretary from outside the office to get connected to
another outside destination. The secretary dials the destination and
then trasfers call to the boss. When boss finishes with that person
they want to send the call back to the secretary in order to make
another connection or simply to talk to the secretary.
The first part is not a problem, but after the boss finishes his
call how can we send the call back to the secretary? I was thinking of
using a conference room but how would the secretary know when the boss
has finished? Anyone know how to handle this scenario?
|
I haven't tested this, but my initial thought would be to create a special context or extension that the secretary could route through when doing the call transfer. The Dial application could be called with the 'g' option to continue the dialplan at the next priority when the call hangs up. Something like a normal call transfer would just dial the number as normal, but for the special transfer, you could prepend the dialed number with a #.
For example (using a local US dialstring, change to fit your needs):
; This is a normal external call.
exten => _NXXNXXX,1,Dial(SIP/your_external_trunk/${EXTEN})
same => n,Hangup()
; This is a call that should be transfered back to the secretary's extension when external call is finished
exten => _#NXXNXXX,1,NoOp(Special Dial for Boss/Secretary Transfer)
same => n,Dial(SIP/your_external_trunk/${EXTEN:1},,g)
; First call has ended, now we go back to the secretary)
same => n,Dial(SIP/1234)
same => n,Hangup()
That's at least where I would start with my testing and then develop the solution from there. |
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mitul at enterux.in
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| Posted: Thu Sep 04, 2014 1:34 pm Post subject: [asterisk-users] Special functionality for Secretary/Boss |
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Kevin,
With your dialplan with g option on external trunk, if the call finishes the boss's leg of call also gets disconnected. So the next instruction would make a call to secratary, however with no one on other end.
Mitul On 04-Sep-2014 11:44 PM, "Kevin Larsen" <kevin.larsen@pioneerballoon.com (kevin.larsen@pioneerballoon.com)> wrote: | Quote: | asterisk-users-bounces@lists.digium.com (asterisk-users-bounces@lists.digium.com) wrote on 09/04/2014 11:57:40 AM:
| Quote: | Â Â Â We are currently migrating from a Nortel pbx to Asterisk and we
have been able to convert most of the functions that people are used to
but there is one I have no clear idea how to do. Â The scenario is:
   Boss calls secretary from outside the office to get connected to
another outside destination. Â The secretary dials the destination and
then trasfers call to the boss. Â When boss finishes with that person
they want to send the call back to the secretary in order to make
another connection or simply to talk to the secretary.
   The first part is not a problem, but after the boss finishes his
call how can we send the call back to the secretary? Â I was thinking of
using a conference room but how would the secretary know when the boss
has finished? Â Anyone know how to handle this scenario?
|
I haven't tested this, but my initial thought would be to create a special context or extension that the secretary could route through when doing the call transfer. The Dial application could be called with the 'g' option to continue the dialplan at the next priority when the call hangs up. Something like a normal call transfer would just dial the number as normal, but for the special transfer, you could prepend the dialed number with a #.
For example (using a local US dialstring, change to fit your needs):
; This is a normal external call.
exten => _NXXNXXX,1,Dial(SIP/your_external_trunk/${EXTEN})
 same => n,Hangup()
; This is a call that should be transfered back to the secretary's extension when external call is finished
exten => _#NXXNXXX,1,NoOp(Special Dial for Boss/Secretary Transfer)
 same => n,Dial(SIP/your_external_trunk/${EXTEN:1},,g)
; First call has ended, now we go back to the secretary)
 same => n,Dial(SIP/1234)
 same => n,Hangup()
That's at least where I would start with my testing and then develop the solution from there.
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EWieling at nyigc.com
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| Posted: Thu Sep 04, 2014 1:42 pm Post subject: [asterisk-users] Special functionality for Secretary/Boss |
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Sounds like you are running FreePBX.
From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mitul Limbani
Sent: Thursday, September 04, 2014 6:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Special functionality for Secretary/Boss
Kevin,
With your dialplan with g option on external trunk, if the call finishes the boss's leg of call also gets disconnected. So the next instruction would make a call to secratary, however with no one on other end.
Mitul
On 04-Sep-2014 11:44 PM, "Kevin Larsen" <kevin.larsen@pioneerballoon.com (kevin.larsen@pioneerballoon.com)> wrote:
asterisk-users-bounces@lists.digium.com (asterisk-users-bounces@lists.digium.com) wrote on 09/04/2014 11:57:40 AM:
| Quote: | We are currently migrating from a Nortel pbx to Asterisk and we
have been able to convert most of the functions that people are used to
but there is one I have no clear idea how to do. The scenario is:
Boss calls secretary from outside the office to get connected to
another outside destination. The secretary dials the destination and
then trasfers call to the boss. When boss finishes with that person
they want to send the call back to the secretary in order to make
another connection or simply to talk to the secretary.
The first part is not a problem, but after the boss finishes his
call how can we send the call back to the secretary? I was thinking of
using a conference room but how would the secretary know when the boss
has finished? Anyone know how to handle this scenario?
|
I haven't tested this, but my initial thought would be to create a special context or extension that the secretary could route through when doing the call transfer. The Dial application could be called with the 'g' option to continue the dialplan at the next priority when the call hangs up. Something like a normal call transfer would just dial the number as normal, but for the special transfer, you could prepend the dialed number with a #.
For example (using a local US dialstring, change to fit your needs):
; This is a normal external call.
exten => _NXXNXXX,1,Dial(SIP/your_external_trunk/${EXTEN})
same => n,Hangup()
; This is a call that should be transfered back to the secretary's extension when external call is finished
exten => _#NXXNXXX,1,NoOp(Special Dial for Boss/Secretary Transfer)
same => n,Dial(SIP/your_external_trunk/${EXTEN:1},,g)
; First call has ended, now we go back to the secretary)
same => n,Dial(SIP/1234)
same => n,Hangup()
That's at least where I would start with my testing and then develop the solution from there.
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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