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andrew at convergedgro...
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 Posted: Mon Feb 16, 2015 9:52 am Post subject: [asterisk-users] BlindXfer Sensitivity |
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Hi Guys
We have a client running on a polycom vvx400 IP phone on our asterisk 1.8.18 system
The issue we have is the switchboard lady uses ## to transfer calls but sometimes it just does not work and just plays the DTMF tone to the calling party.
Is there any way to adjust the sensitivity of the blindxfer feature?
The polycom Transfer button is useless as there is a big delay until it apprears
I would greatly appreciate any advice |
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kevin.larsen at pionee...
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| Posted: Mon Feb 16, 2015 10:11 am Post subject: [asterisk-users] BlindXfer Sensitivity |
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| Quote: | Hi Guys
We have a client running on a polycom vvx400 IP phone on our
asterisk 1.8.18 system
The issue we have is the switchboard lady uses ## to transfer calls
but sometimes it just does not work and just plays the DTMF tone to
the calling party.
Is there any way to adjust the sensitivity of the blindxfer feature?
The polycom Transfer button is useless as there is a big delay
until it apprears
I would greatly appreciate any advice
|
It seems weird that this would be some kind of sensitivity to the DTMF tones. The first thing I would look for is on a call that she cannot blind transfer, check how the Dial command was used to reach her. Does it have the proper use of the tT options (depending on whether she called them or they called her)? I would almost bet there is a call path that occurs which doesn't have the proper options set to allow the transfer. |
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andrew at vsave.co.za
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| Posted: Mon Feb 16, 2015 11:14 am Post subject: [asterisk-users] BlindXfer Sensitivity |
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The strange thing is its only sometimes my dial string is as follows
exten => s,1, Dial (SIP/200,, tT)
For that particular route but obviously s,3 as have Ringing () first etc.
After she pushes ## 6 times it will go thru sometimes.
Sent from Samsung Mobile
-------- Original message --------
From: Kevin Larsen
Date:16/02/2015 17:11 (GMT+02:00)
To: Andrew Colin ,Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] BlindXfer Sensitivity
| Quote: | Hi Guys
We have a client running on a polycom vvx400 IP phone on our
asterisk 1.8.18 system
The issue we have is the switchboard lady uses ## to transfer calls
but sometimes it just does not work and just plays the DTMF tone to
the calling party.
Is there any way to adjust the sensitivity of the blindxfer feature?
The polycom Transfer button is useless as there is a big delay
until it apprears
I would greatly appreciate any advice
|
It seems weird that this would be some kind of sensitivity to the DTMF tones. The first thing I would look for is on a call that she cannot blind transfer, check how the Dial command was used to reach her. Does it have the proper use of the tT options (depending on whether she called them or they called her)? I would almost bet there is a call path that occurs which doesn't have the proper options set to allow the transfer. |
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mjordan at digium.com
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| Posted: Mon Feb 16, 2015 11:31 am Post subject: [asterisk-users] BlindXfer Sensitivity |
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On Mon, Feb 16, 2015 at 10:13 AM, Andrew Colin <andrew@vsave.co.za (andrew@vsave.co.za)> wrote:
| Quote: |
The strange thing is its only sometimes my dial string is as follows
exten => s,1, Dial (SIP/200,, tT)
For that particular route but obviously s,3 as have Ringing () first etc.
After she pushes ## 6 times it will go thru sometimes.
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How is the DTMF being transmitted from the phone to Asterisk? RFC2833, in-band, SIP INFO...?
--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org |
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asterisk at lists.mino...
Guest
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| Posted: Mon Feb 16, 2015 11:37 am Post subject: [asterisk-users] BlindXfer Sensitivity |
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On 16/2/15 4:13 pm, Andrew Colin wrote:
| Quote: | The strange thing is its only sometimes my dial string is as follows
exten => s,1, Dial (SIP/200,, tT)
For that particular route but obviously s,3 as have Ringing () first etc.
After she pushes ## 6 times it will go thru sometimes.
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Are you sure it's a DTMF sensitivity problem rather than a delay problem?
I've had several sites where the default DTMF timeout of 0.5 seconds is
too short for users to achieve, and have set featuredigittimeout (in
features.conf) to 3 seconds to give them more time to press the
combinations they need to press.
Kind regards,
Chris
--
This email is made from 100% recycled electrons
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andrew at vsave.co.za
Guest
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| Posted: Mon Feb 16, 2015 12:19 pm Post subject: [asterisk-users] BlindXfer Sensitivity |
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RFC2833
The strange thing is how asterisk is not registering she has pushed ## on
those "Rare" occiasions"
| Quote: | On Mon, Feb 16, 2015 at 10:13 AM, Andrew Colin <andrew@vsave.co.za> wrote:
| Quote: | The strange thing is its only sometimes my dial string is as follows
exten => s,1, Dial (SIP/200,, tT)
For that particular route but obviously s,3 as have Ringing () first
etc.
After she pushes ## 6 times it will go thru sometimes.
|
How is the DTMF being transmitted from the phone to Asterisk? RFC2833,
in-band, SIP INFO...?
--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
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