VoIP Mailing List Archives

[cursor at telecomabmex...]

I am having a problem with my queue_log. When an agent transfers a
call I am not getting the extension that was dialed for transfer, I am
only getting the name of the macro we use:

1425307308|1425307242.33367|PedidosKosmos|Agente
102|TRANSFER|s|macro-stdexten|13|52|1
1425309366|1425309316.33729|PedidosKosmos|Agente
102|TRANSFER|s|macro-stdexten|7|42|1
1425312756|1425312589.34760|RecSelKosmos|Agente
1|TRANSFER|s|macro-stdexten|38|113|1
1425313810|1425313658.35112|RecSelKosmos|Agente
4|TRANSFER|s|macro-stdexten|39|96|1

This is the macro that is used for all internal extensions. If I
make an extension that only has a Dial command then I do get the correct
number and context:

1424965940|1424965917.13835|PedidosKosmos|Agente
103|TRANSFER|2528|oficina|8|14|1

How can this be corrected? Why would it matter to the Queue system
if the call is transferred to a macro in the dial plan?

--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)9116-91161


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