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[andrew.galdes at agix....]

Hello all,

I have an Asterisk server (Asterisk 10.12.4) with multiple sip accounts with the same service provides. We have 8 phone numbers in total. 


Incoming calls from the public are all correctly directed to appropriate office handsets. However, the display on the reception phone (the only one i care about) is always showing the same "SIP/Account1_0843214321" rather than the account representing the number dialed. 


For-instance, if Sam on her mobile calls "0811111111", Asterisk will show a log entry like the following:


-- Executing [s@incoming:1] Set("SIP/Account1_0822222222", "thedid=""NodePhone"<sip:0811111111@sip.internode.on.net>"") in new stack
But "Account1_0822222222" (as the name suggests) has a phone number of "0822222222" and not "0811111111". 


So Sam's call will come through and be routed to the correct handset as the business needs, but it seems that all incoming calls are being labeled as though coming in on a different account. The effective problem is that the calledID is now wrong. 


I'm after some general advice on how to handle the problem. 


Ta,


-Andrew

[johnkiniston at gmail.com]

Can you show us the CDR record for that call?


And maybe what your s priority of your incoming context is?


It should be easy to get what number was dialed, Try:

${CUT(PASSTHRU(${SIP_HEADER(TO):5}),@,1)}


Normally I display the callers number on my phones, Not the number they dialed?


On Wed, Apr 1, 2015 at 4:50 PM, Andrew Galdes <andrew.galdes@agix.com.au (andrew.galdes@agix.com.au)> wrote:

[andres at telesip.net]

On 4/1/15 7:50 PM, Andrew Galdes wrote:

[serov.d.p at gmail.com]

This is one of the chronic problems. Try this option in sip.conf:
match_auth_username=yes

Carefully read the description, it is better to test in "after hours".

02.04.2015 2:50, Andrew Galdes пишет:

[andrew.galdes at agix....]

Hi Dmitriy and others and thanks for your help so far.


The option "match_auth_username=yes" seems to have had no effect. From my reading, this option will try to match the username of the incoming SIP account to a section heading. If that is how it must work then i can see a big problem. I'm trying to present the receptionist with a nice display of which line the call came in on. For example, the receptionist answers calls for 8 different companies and would like the phone to display the company name that she should announce to the caller. 


Here is a more complete output of an incoming call. I've changed the SIP numbers to "Company1', etc, to hide the numbers. 

[andrew.galdes at agix....]

Solved it, kinda. It's not cute. I'm sure this is the way NOT to do it but it does work. For prosperity, the SIP service is through Internode. 


Here is my "extensions.conf" file:

exten => s,1,Set(thedid="${SIP_HEADER(TO)}"); ignore this one
exten => s,2,Set(pseudodid=${SIP_HEADER(To)})
exten => s,3,Set(pseudodid=${CUT(pseudodid,@,1)})
exten => s,4,Set(pseudodid=${CUT(pseudodid,:,2)})

exten => s,5,Set(callersname=${IF($[ ${pseudodid} = 081...]?Company1:${callersname})})
exten => s,6,Set(callersname=${IF($[ ${pseudodid} = 082...]?Company2:${callersname})})
exten => s,7,Set(callersname=${IF($[ ${pseudodid} = 083...]?Company3:${callersname})})
exten => s,8,Set(callersname=${IF($[ ${pseudodid} = 084...]?Company4:${callersname})})
exten => s,9,Set(callersname=${IF($[ ${pseudodid} = 085...]?Company5:${callersname})})
exten => s,10,Set(callersname=${IF($[ ${pseudodid} = 086...]?Company6:${callersname})})
exten => s,11,Set(callersname=${IF($[ ${pseudodid} = 087...]?Company7:${callersname})})
exten => s,12,Set(callersname=${IF($[ ${pseudodid} = 088...]?Company8:${callersname})})


exten => s,13,GotoIf($["${callersname}" = "Company1"]?internal,36,1:14); to reception
exten => s,14,GotoIf($["${callersname}" = "Company2"]?internal,88,1:15); to department1
exten => s,15,GotoIf($["${callersname}" = "Company3"]?internal,36,1:16); to reception
exten => s,16,GotoIf($["${callersname}" = "Company4"]?internal,36,1:17); to reception
exten => s,17,GotoIf($["${callersname}" = "Company5"]?internal,36,1:1; to reception
exten => s,18,GotoIf($["${callersname}" = "Company6"]?internal,89,1:19); to department2
exten => s,19,GotoIf($["${callersname}" = "Company7"]?internal,36,1:20); to reception
exten => s,20,GotoIf($["${callersname}" = "Company8"]?internal,13,1:21); to department3

And later in same file:

[andres at telesip.net]

On 4/7/15 7:48 PM, Andrew Galdes wrote:

[serov.d.p at gmail.com]

Hi, Andrew.

You are trying to solve two tasks: definition through what line the call came and a beautiful display of this information.
1. definition through what line the call came. If the username and password for inbound and outbound registration the same, then try the following:
a) delete "register" lines.
b) add option "callbackextension=Company1" to Company1 friend section.. And in others with their names too.
or you can change "/s" to "/Company1" in register line.

2. beautiful display of this information
a) add option "setvar=fromCompany=Company1" to Company1 friend section..
b) In dialplan add
Set(CALLERID(name)=${fromCompany} ${CALLERID(name)})

Maybe this will help?

Dmitiy.

08.04.2015 2:48, Andrew Galdes пишет:

[salah.elharit200 at gm...]

what about 

exten => s,1,Goto(from-trunk,${CUT(CUT(SIP_HEADER(To),@,1),:,2)},1)



regards


2015-04-08 5:45 GMT+00:00 Dmitriy Serov <serov.d.p@gmail.com (serov.d.p@gmail.com)>:

[johnkiniston at gmail.com]

Andrew,


Instead of your SET and GOTO blocks I'd recommend using the Asterisk DB to make things easier to maintain.

You could make two database entries for each of your DID's

database put 4259981810 name JohnPersonal

database put 4259981810 target kiniston-extern,john-personal,1


Then you could do a single block that would do the lookup and call routing:

Set(DESTINATION=${CUT(PASSTHRU(${SIP_HEADER(TO):5}),@,1)})
Set(CALLERID(name)=${DB(${DESTINATION}/name)})
Goto(${DB(${DESTINATION}/target)})




On Tue, Apr 7, 2015 at 6:06 PM, Andrew Galdes <andrew.galdes@agix.com.au (andrew.galdes@agix.com.au)> wrote: