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[thomas.kenner at acove...]

Hi,

when I'm trying to call the following extension

exten => 6002,1,Verbose(1|Extension 6002)
exten => 6002,n,Dial(Agent/6002)
exten => 6002,n,Hangup()

the call is terminated and I get the following warning from asterisk:

app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent'
(cause 17 - User busy)

When calling the agent with Dial(SIP/6002) no problem occurs.

What could be wrong?

Some additional information about the configuration:

The asterisk version is 1.4.10

-----------------------------------------------------------------------------
In users.conf I defined a user 6002:

[6002]
fullname = Test Agent
email = test.agent at agent.com
secret = 1234
zapchan = 1
hasvoicemail = yes
vmsecret = 1234
hassip = yes
hasiax = no
hash323 = no
hasmanager = no
callwaiting = no
context = international
host=dynamic
-----------------------------------------------------------------------------
In agents.conf I added the agent

agent => 6002,1234,Test Agent
-----------------------------------------------------------------------------
and in queues.conf I added a queue testQueue2:

[testQueue2]
music=default
strategy=ringall
timeout=15
retry=5
wrapuptime=0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => Agent/6002
servicelevel = 60
-----------------------------------------------------------------------------


Thanks a lot,
Thomas

--
Thomas Kenner

[atis at iq-labs.net]

On 1/28/08, Thomas Kenner <thomas.kenner at acoveo.com> wrote:

[pdhales at optusnet.co...]

What does 'show agents' give you? 'show queues' would be useful too.

PaulH
On Mon, 2008-01-28 at 13:36 +0100, Thomas Kenner wrote:

[thomas.kenner at acove...]

show agents:

6001 (First Agent) available at '6001' (musiconhold is 'default')
6002 (Test Agent) available at '6002' (musiconhold is 'default')
2 agents configured [2 online , 0 offline]
______________________________________________________________________
show queues:

testQueue2 has 0 calls (max unlimited) in 'ringall' strategy (10s holdtime),
W:0, C:1, A:0, SL:100.0% within 60s
Members:
Agent/6002 (Not in use) has taken 1 calls (last was 88511 secs ago)
No Callers

testQueue has 0 calls (max unlimited) in 'ringall' strategy (11s holdtime),
W:0, C:1, A:0, SL:100.0% within 60s
Members:
Agent/6001 (Not in use) has taken 1 calls (last was 101522 secs ago)
No Callers
______________________________________________________________________


Thomas

On Tuesday 29 January 2008 02:13:10 Paul Hales wrote: