VoIP Mailing List Archives
Mailing list archives for the VoIP community |
|
| View previous topic :: View next topic |
| Author |
Message |
murthy64 at hotmail.com
Guest
|
 Posted: Sat Aug 01, 2015 12:57 pm Post subject: [asterisk-users] Call Center |
 |
|
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given a list of phone numbers, can Asterisk dial each number, play a message and accept some DTMF? I ask because I am an employee of a non-profit company based in San Diego, CA. I already evaluated Voicent and Voxeo. The former has expensive licensing terms and the latter is not best suited for a call center. I would appreciate your kind comments.
Thanking you
murthy
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
 |
goksie at gmail.com
Guest
|
| Posted: Sat Aug 01, 2015 1:04 pm Post subject: [asterisk-users] Call Center |
|
|
what about astercc?
Regards On 1 Aug 2015 18:57, "Murthy Gandikota" <murthy64@hotmail.com (murthy64@hotmail.com)> wrote: | Quote: | Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given a list of phone numbers, can Asterisk dial each number, play a message and accept some DTMF? I ask because I am an employee of a non-profit company based in San Diego, CA. I already evaluated Voicent and Voxeo. The former has expensive licensing terms and the latter is not best suited for a call center. I would appreciate your kind comments.
Thanking you
murthy
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
|
|
| Back to top |
|
|
asterisk_list at earth...
Guest
|
| Posted: Mon Aug 03, 2015 2:43 am Post subject: [asterisk-users] Call Center |
|
|
On Saturday 01 Aug 2015, Murthy Gandikota wrote:
| Quote: | Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given
a list of phone numbers, can Asterisk dial each number, play a message and
accept some DTMF?
|
Yes it can, very easily. But before you go too far, you need to know there
are laws against exactly that sort of thing. You need a human being on the
end of the phone.
--
AJS
Note: Originating address only accepts e-mail from list! If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
|
eric.klein at greenfie...
Guest
|
| Posted: Mon Aug 03, 2015 4:54 am Post subject: [asterisk-users] Call Center |
|
|
Hi Murthy,
Short answer: Yes this kind of call center operation is quite common.
There are several different dialers available for this kind of activity via Asterisk (or one of the projects based on Astersik).
Please let me know if you need help and I or the list can direct you to some of them. We have done it for some large and complicated applications, and offer it as a service it you like.
Eric
| Quote: |
Date: Sat, 1 Aug 2015 17:57:23 +0000
From: Murthy Gandikota <murthy64@hotmail.com (murthy64@hotmail.com)>
To: "asterisk-users@lists.digium.com (asterisk-users@lists.digium.com)"
<asterisk-users@lists.digium.com (asterisk-users@lists.digium.com)>
Subject: [asterisk-users] Call Center
Message-ID: <COL130-W54A2598D22C1738DC943A5C2890@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given a list of phone numbers, can Asterisk dial each number, play a message and accept some DTMF? I ask because I am an employee of a non-profit company based in San Diego, CA. I already evaluated Voicent and Voxeo. The former has expensive licensing terms and the latter is not best suited for a call center. I would appreciate your kind comments.
Thanking you
murthy
|
|
|
| Back to top |
|
|
murthy64 at hotmail.com
Guest
|
| Posted: Mon Aug 03, 2015 9:32 am Post subject: [asterisk-users] Call Center |
|
|
| Quote: | From: asterisk_list@earthshod.co.uk
To: asterisk-users@lists.digium.com
Date: Mon, 3 Aug 2015 08:42:50 +0100
Subject: Re: [asterisk-users] Call Center
On Saturday 01 Aug 2015, Murthy Gandikota wrote:
| Quote: | Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given
a list of phone numbers, can Asterisk dial each number, play a message and
accept some DTMF?
|
Yes it can, very easily. But before you go too far, you need to know there
are laws against exactly that sort of thing. You need a human being on the
end of the phone.
|
We make only solicited calls. That means, the people we are going to call have signed up with our service.
As for technical details, I can think of a while loop in .ael to dial out. If you can please point me to a URL, I'd be grateful.
Best regards
murthy |
|
| Back to top |
|
|
asterisk.org at sedwar...
Guest
|
| Posted: Mon Aug 03, 2015 10:59 am Post subject: [asterisk-users] Call Center |
|
|
On Sat, 1 Aug 2015, Murthy Gandikota wrote:
| Quote: | Has anyone used Asterisk for a Call Center operation? What I mean is:
given a list of phone numbers, can Asterisk dial each number, play a
message and accept some DTMF? I ask because I am an employee of a
non-profit company based in San Diego, CA. I already evaluated Voicent
and Voxeo. The former has expensive licensing terms and the latter is
not best suited for a call center. I would appreciate your kind
comments.
|
On Mon, 3 Aug 2015, Murthy Gandikota wrote:
| Quote: | We make only solicited calls. That means, the people we are going to
call have signed up with our service. As for technical details, I can
think of a while loop in .ael to dial out. If you can please point me to
a URL, I'd be grateful.
|
When I hear 'call center' I think of agents and queues.
What you describe sounds more 'automated' -- no humans involved.
I don't think looping in a dialplan is the right approach, since this
process (originating calls) is not executing in the context of a channel.
I think an external 'scheduler' either creating call files or issuing
originate requests via AMI is the way to go.
Something like:
// read the list of numbers from a text file or database
// for each number...
// write a 'call file' in /tmp/
// move the call file to the outgoing spool directory
// sleep a bit so you don't overwhelm Asterisk or your SIP provider
// lather, rinse, repeat
The call file asks Asterisk to dial the number. Once the call is answered,
the call continues at the context, extension, and priority specified in
the call file.
The dialplan plays the file, asks the questions, and writes the responses
to the database. You can pass variables (donor name, last year's donation)
in the call file that you can access as channel variables.
Based on the 'project' description, that's how I would approach it. For
specifics, feel free to break out your check book and contact me off-list
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
|
ka at mayten.sch.bme.hu
Guest
|
| Posted: Mon Aug 03, 2015 11:09 am Post subject: [asterisk-users] Call Center |
|
|
I've done something like this, and it was done by an external perl
script. Asterisk played its part through call files to initiate calls
and putting them into the right point in the dial plan, playing sounds
and accept user iteraction (through dial plan extensions or AGI).
Totally doable and I wouldn't call it a call center either. Except if
at some point you want the called party to be able to talk to a human
being, in which case you'd probably want to put them into a queue and do
proper call center functions.
regards
Adam
On 2015-08-03 16:59, Steve Edwards wrote:
| Quote: | On Sat, 1 Aug 2015, Murthy Gandikota wrote:
| Quote: | Has anyone used Asterisk for a Call Center operation? What I mean is:
given a list of phone numbers, can Asterisk dial each number, play a
message and accept some DTMF? I ask because I am an employee of a
non-profit company based in San Diego, CA. I already evaluated Voicent
and Voxeo. The former has expensive licensing terms and the latter is
not best suited for a call center. I would appreciate your kind
comments.
|
On Mon, 3 Aug 2015, Murthy Gandikota wrote:
| Quote: | We make only solicited calls. That means, the people we are going to
call have signed up with our service. As for technical details, I can
think of a while loop in .ael to dial out. If you can please point me
to a URL, I'd be grateful.
|
When I hear 'call center' I think of agents and queues.
What you describe sounds more 'automated' -- no humans involved.
I don't think looping in a dialplan is the right approach, since this
process (originating calls) is not executing in the context of a
channel.
I think an external 'scheduler' either creating call files or issuing
originate requests via AMI is the way to go.
Something like:
// read the list of numbers from a text file or database
// for each number...
// write a 'call file' in /tmp/
// move the call file to the outgoing spool directory
// sleep a bit so you don't overwhelm Asterisk or your SIP provider
// lather, rinse, repeat
The call file asks Asterisk to dial the number. Once the call is
answered, the call continues at the context, extension, and priority
specified in the call file.
The dialplan plays the file, asks the questions, and writes the
responses to the database. You can pass variables (donor name, last
year's donation) in the call file that you can access as channel
variables.
Based on the 'project' description, that's how I would approach it.
For specifics, feel free to break out your check book and contact me
off-list
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867
PST
|
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|
Search
