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[paulsimontelecom at gm...]

Hi,


I am starting a new project to develop a predictive dialler system. 


- Agents can start receiving calls from the queue if agent press "Available" button on the browser which will unpause the queue on Asterisk.


- About 100-150 concurrents calls on a Asterisk box


- Call-out initiated. Other end answers. Passes AMD. Lands in Queue and direct to agents that is available and call is recorded.


- Update state of the call (Ringing, Talking, etc) on the database.


- Listen the events such as Hang Up from customer, check if call is successfully originated or what the failure, etc.


- Agent will have ability to transfer customer call to other agent or external number.

As described above to develop a predictive dialler system, is it best to use AMI or FastAGI?


I am aware that I can setup FastAGI load balancing such as agitator (FastAGI reverse proxy).


AMI case: load-balances incoming events/response across multiple processes (multiple AMI connections on the same asterisk machine), should the ami events/response should be pushed into RabbitMQ so the proess can read from RabbitMQ ?


Thanks
Paul

[paulsimontelecom at gm...]

Anyone?