VoIP Mailing List Archives

[a.mario.listas at gmai...]

Hi,

I'd like to use queues in Asterisk and I have a few basic questions (I'm a newbie) about Queues:

1.- What are the differences between Agents and Members (if any)?

2.- I want to implemment a small call center and I think the best way it is by using dynamic members (agents¿?). In this case, I don't need declare the members in agents.conf, is it? So, I'd simply declare them in sip.conf and I'd use "add member" asterisk command. Is it Ok or I'm grong?

3.- I'd like to make an application for that members use call center. I've thought use some language (java, python...) and work directly with AMI (using a telnet connection) in order to send commands and receive and processing events to/from asterisk. Is it a correct way?

Thank you very much in advance.

Mario.

--
Antonio Mario Molina Saorín
web: http://antonio-mario.com
twitter: @a_mario_molina

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users