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azizgstest at gmail.com
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 Posted: Mon Sep 21, 2015 9:27 am Post subject: [asterisk-users] Call waiting for Queue Agents. |
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Hi All,
I have a question about the Queues.
I'm using Asterisk 11.13.0 , and I want to configure the following setup :
When there is an incoming call to the queue all agents should ring even those that are already in call, they should receive a second call.
Is this doable in any Asterisk version ?
Thanks in advance. |
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ish at pack-net.co.uk
Guest
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| Posted: Mon Sep 21, 2015 9:39 am Post subject: [asterisk-users] Call waiting for Queue Agents. |
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On 21 September 2015 at 15:27, Aziz TestAccount <azizgstest@gmail.com (azizgstest@gmail.com)> wrote:
| Quote: | Hi All,
I have a question about the Queues.
I'm using Asterisk 11.13.0 , and I want to configure the following setup :
When there is an incoming call to the queue all agents should ring even those that are already in call, they should receive a second call.
Is this doable in any Asterisk version ?
Thanks in advance.
|
In 1.8 there is a ring in use option at the queue level. I doubt this will have been removed in 11.
; If you want the queue to avoid sending calls to members whose devices are
; known to be 'in use' (via the channel driver supporting that device state)
; uncomment this option. (Note: only the SIP channel driver currently is able
; to report 'in use'.)
;
; ringinuse = no
Regards
Ish
--
| Quote: | Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish@pack-net.co.uk (ish@pack-net.co.uk)
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
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azizgstest at gmail.com
Guest
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| Posted: Mon Sep 21, 2015 9:50 am Post subject: [asterisk-users] Call waiting for Queue Agents. |
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Hi,
Thanks for your reply.
It's working. I forgot to enable call waiting under extensions in Asterisk.
Best regards
On Mon, Sep 21, 2015 at 3:36 PM, Ishfaq Malik <ish@pack-net.co.uk (ish@pack-net.co.uk)> wrote:
| Quote: |
On 21 September 2015 at 15:27, Aziz TestAccount <azizgstest@gmail.com (azizgstest@gmail.com)> wrote:
| Quote: | Hi All,
I have a question about the Queues.
I'm using Asterisk 11.13.0 , and I want to configure the following setup :
When there is an incoming call to the queue all agents should ring even those that are already in call, they should receive a second call.
Is this doable in any Asterisk version ?
Thanks in advance.
|
In 1.8 there is a ring in use option at the queue level. I doubt this will have been removed in 11.
; If you want the queue to avoid sending calls to members whose devices are
; known to be 'in use' (via the channel driver supporting that device state)
; uncomment this option. (Note: only the SIP channel driver currently is able
; to report 'in use'.)
;
; ringinuse = no
Regards
Ish
--
| Quote: | Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish@pack-net.co.uk (ish@pack-net.co.uk)
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
|
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