oza.4h07 at gmail.com
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 Posted: Thu Mar 03, 2016 4:42 am Post subject: [asterisk-users] How to build and automatic attendant with A |
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Hello,
I'm currently evaluating if it would possible/not too difficult to build and maintain an automatic attendant application.
More precisely, my requirements are:
- must work with Asterisk
- should be installable on debian or centos
- works this way :
. caller is asked to tell the first and last names of the person he or she is after
. caller answers (with for instance, "John Doe", "Doe John", "Mr Doe", ...)
. application gets from Asterisk caller's answer and replies to Asterisk with a code (more probably an extension number) identifying the extension to dial.
I've seen here and there ASR software compatible with Asterisk.
My questions are:
- should ASR software support caller's language ?
- do ASR allow sysadmins to enter several phonetics per directory entry as some names can be pronounced differently by different speakers ?
- shall I use an ASR or full automatic attendant app, if such app exists ?
- suggestions ?
Best regards |
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