VoIP Mailing List Archives

[satish_patel_2000_2000...]

Dear all

I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem

my queue.conf

[root at pbx asterisk]# cat /etc/asterisk/queues.conf | grep -v ';'
[general]
persistentmembers = yes
autofill = yes
monitor-type = MixMonitor

[9999]
leavewhenempty = strict
musiclass = default
context=from-avaya
strategy = rrmemory
timeout = 20
retry = 1
wrapuptime=0
announce-frequency = 0
announce-holdtime = no
persistentmembers = yes
maxlen = 0
member => Agent/1001
member => Agent/1002

----------------------------------------------

my agent.conf

[general]
persistentagents=yes


[agents]
ackcall=no
musiconhold => default
agent => 1001,1234,satish
agent => 1002,1234,aman

----------------------------------------------------
my dialplan ( extention.conf)


exten => 9999,1,Answer
exten => 9999,2,SetMusicOnHold(default)
exten => 9999,3,Background(welcome)
exten => 9999,4,Queue(9999)



----PGP Signature--

Satish Patel
mobile:- +91-9818875535

http://www.linuxbug.org

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