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annusfictus at gmail.com
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 Posted: Fri Jun 17, 2016 11:51 am Post subject: [asterisk-users] Agents.conf Device_state |
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Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member => Agent/2001
member => Agent/2002
member => PJSIP/1000
Restarting Asterisk and then:
CLI>Â queue show ventas
ventas has 0 calls (max 50) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 120s
  Members:
     Agent/2002 (ringinuse disabled) (Invalid) has taken no calls yet
     Agent/2000 (ringinuse disabled) (Invalid) has taken no calls yet
     Agent/2001 (ringinuse disabled) (Invalid) has taken no calls yet
     PJSIP/1000 (ringinuse disabled) (Unavailable) has taken no calls yet
  No Callers
Any hint?
Regards |
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rmudgett at digium.com
Guest
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| Posted: Fri Jun 17, 2016 1:07 pm Post subject: [asterisk-users] Agents.conf Device_state |
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On Fri, Jun 17, 2016 at 11:50 AM, Annus Fictus <annusfictus@gmail.com (annusfictus@gmail.com)> wrote:
| Quote: |
Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member => Agent/2001
member => Agent/2002
member => PJSIP/1000
|
You didn't state which Asterisk version you are using. However, since you reference a PJSIP
channel and are using the new agent.conf syntax, you must be using Asterisk 12+. The
syntax for using an agent in queue.conf is has also changed since chan_agent no longer exists
in Asterisk 12+.
See https://www.asterisk-blog.com/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
Richard |
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annusfictus at gmail.com
Guest
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| Posted: Fri Jun 17, 2016 2:19 pm Post subject: [asterisk-users] Agents.conf Device_state |
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Hello, I'm using 13.9.1 version
thank you for your answer.
Now working fine.
Regards
El 17/06/2016 a las 20:06, Richard Mudgett escribió:
| Quote: |
On Fri, Jun 17, 2016 at 11:50 AM, Annus Fictus <annusfictus@gmail.com (annusfictus@gmail.com)> wrote:
| Quote: |
Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member => Agent/2001
member => Agent/2002
member => PJSIP/1000
|
You didn't state which Asterisk version you are using. However, since you reference a PJSIP
channel and are using the new agent.conf syntax, you must be using Asterisk 12+. The
syntax for using an agent in queue.conf is has also changed since chan_agent no longer exists
in Asterisk 12+.
See https://www.asterisk-blog.com/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
Richard
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