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[abgenis at gmail.com]

Dears,


I have a small callcenter with asterisk13.10-rc3.


My agents have dynamic association with an identify, example:


# queue show
helpdesk has 0 calls (max 5) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
      9428 (Local/1939@1939_in/n from SIP/1939) (ringinuse disabled) (dynamic) (paused) (Not in use) has taken no calls yet
      9458 (Local/1942@1942_in/n from SIP/1942) (ringinuse disabled) (dynamic) (Not in use) has taken no calls yet
      9421 (Local/2887@2887_in/n from SIP/2887) (ringinuse disabled) (dynamic) (Busy) has taken no calls yet
      9001 (Local/1943@1943_in/n from SIP/1943) (ringinuse disabled) (dynamic) (paused) (Not in use) has taken no calls yet
   No Callers


I add or remove agents with "queue add member" or "queue remove member" comands.


My problem is when an agent has status (in call) (Not in use). I think i must see just (in call) (Busy), i wonder what (in call) (Not in use) means.


When this situation occurs, that agent don't receive calls anymore. I must remove it and add to queue again for a fix.


My queues.conf configuration is:

[general]
persistentmembers = yes

[helpdesk]
autofill=yes
eventwhencalled=yes
music=planetfone
timeout=30
announce-frequency=0
maxlen=5
strategy=rrmemory
context=fila_helpdesk
leavewhenempty=no
joinempty=yes
retry=2
ringinuse=no
weight=0
monitor-format=al
wrapuptime=5
shared_lastcall=yes


Any suggestion is appreciated.


Alonso.