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[paddy at wizaner.com]

Hi All

I have a problem with queues that I have been trying to solve for many months – the customer has now picked back up onto this and wanting a solution – any guidance, ideas or solutions welcome.

This is the situation :-

We have a number of agents in a ringall group, a call joins the queue and all handsets ring – great.
An agent answers and handles the call – great.

The call is cleared but the agents handset is not re-rung (for the next call) until timeout seconds elapse at that time all other agents handsets stop ringing for a moment and then start again.

As I say any help or guidance appreciated

Paddy