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[asterisk-users] Attended transfers through a GUI

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lists at minotaur.cc
Guest

Posted: Wed Feb 27, 2008 2:41 pm Post subject: [asterisk-users] Attended transfers through a GUI

Greetings list, I've been playing around this afternoon with Flash Operator Panel, trying to get it to do attended transfers. I am running the latest version. Has anyone managed to get this working reliably, and if so, would you mind sharing how you did it please? Alternatively, are there any other GUIs (free or commercial) that reliably support attended transfers? I'm trying to replicate as much of the Avaya Phone Manager application in asterisk as possible, and really finding it quite a struggle. Thanks in advance. Regards, Chris

lee at datatrakpos.com
Guest

Posted: Wed Feb 27, 2008 5:08 pm Post subject: [asterisk-users] Attended transfers through a GUI

Chris Bagnall wrote:

Quote:

I haven't played with FOP personally, but I wonder if you can just park the
caller, call the party you want to transfer to and then drag/drop the caller
over onto the extension's gui object to do the transfer.

We just finished writing a control panel application for a client for a
linux/gtk based solution:
http://leebo.dreamhosters.com/images/guiApp.png

We retained rights to the business objects used in the application and are
almost finished writing a Windows based solution as well.
http://leebo.dreamhosters.com/images/maestro.jpg

I have to be honest in saying that I never thought of doing attended transfer
through the GUI, but it makes a lot of sense.

According to this recent post to asterisk-dev, native attended transfers are not
possible through the AMI right now without the patch mentioned. I'm not a
bleeding edge patch type of guy though Sad

http://lists.digium.com/pipermail/asterisk-dev/2007-August/029206.html

I don't think its a problem for our application since its functionality is
completely derived from user entered AMI commands with variable substitution at
execution time so I would imagine that an originate or redirect to dialplan
logic could achieve this if attended transfers can be initiated from the dialplan.

Anyone know if that is possible? Maybe by issuing digit tones?
--
Warm Regards,

Lee

"Everything I needed to learn in life, I learned selling encyclopedias door to
door."

pdhales at optusnet.co...
Guest

Posted: Wed Feb 27, 2008 6:57 pm Post subject: [asterisk-users] Attended transfers through a GUI

I know for a fact that this product can do attended transfers. (as I
have seen it in use)

http://www.asteriskit.com.au/Page/The-Receptionist-Console

PaulH
On Wed, 2008-02-27 at 19:41 +0000, Chris Bagnall wrote:

Quote:

Greetings list,

I've been playing around this afternoon with Flash Operator Panel, trying to
get it to do attended transfers. I am running the latest version.

Has anyone managed to get this working reliably, and if so, would you mind
sharing how you did it please?

Alternatively, are there any other GUIs (free or commercial) that reliably
support attended transfers?

I'm trying to replicate as much of the Avaya Phone Manager application in
asterisk as possible, and really finding it quite a struggle.

Thanks in advance.

Regards,

Chris

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asternic at gmail.com
Guest

Posted: Wed Feb 27, 2008 8:58 pm Post subject: [asterisk-users] Attended transfers through a GUI

Hi

On Wed, Feb 27, 2008 at 5:41 PM, Chris Bagnall <lists at minotaur.cc> wrote:

Quote:

Native attendant transfers are not available in FOP (nor in asterisk
unless you use 1.6 or patch 1.4).

FOP use a kind of hack to perform the task, putting a caller on hold,
redirecting channels to a meetme room, and reconnecting the held
channel to the meetme when one of the parties hangs up. So, it is kind
of a kludge. It works. But it uses meetme for bridging and for that
very same reason the call logic is broken... it is not intuitive to
the user (because once the call is transferred you are inside a meetme
room).

I will implement native attendant transfers with asterisk 1.6.

Best regards,

--
Nicol?s Gudi?o
Buenos Aires - Argentina

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