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 Posted: Tue Mar 11, 2008 2:37 am Post subject: [asterisk-users] Newbie Polycom: IP601 console with expansio |
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I was reading a Polycom brochure and it appears that there is really no
special receptionist console and the console is basically a IP601. Is
this correct?
The only difference is to purchase an expansion module in order to have
more shortcut keys for the girls.
So, apart from the hardware, as far as the dialplan is concerned, do I
just treat the receptionist console as any other extension?
Are there any special precautions I need to be aware of?
Thanks in advance. |
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rob at hillis.dyndns.org
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| Posted: Tue Mar 11, 2008 3:52 am Post subject: [asterisk-users] Newbie Polycom: IP601 console with expansio |
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Special dialplans for reception are entirely up to you. The only reason
reception phones have different dialplans to normal extensions is that
often people want the receptionist's phone to behave a little differently.
The Polycom 601 (nor any of the other common IP phonse designed for
receptionist use as far as I'm aware) does not /require/ any special
handling or precautions. However, if it is the main point of contact
for your business (as is often the case) then you probably do want to
put in some extra effort to ensure it works as it should.
Lee, John (Sydney) wrote:
| Quote: | I was reading a Polycom brochure and it appears that there is really no
special receptionist console and the console is basically a IP601. Is
this correct?
The only difference is to purchase an expansion module in order to have
more shortcut keys for the girls.
So, apart from the hardware, as far as the dialplan is concerned, do I
just treat the receptionist console as any other extension?
Are there any special precautions I need to be aware of?
Thanks in advance.
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Guest
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| Posted: Wed Mar 12, 2008 2:04 am Post subject: [asterisk-users] Newbie Polycom: IP601 console with expansio |
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| Quote: | Special dialplans for reception are entirely up to you. The only
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reason
| Quote: | reception phones have different dialplans to normal extensions is that
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| Quote: | often people want the receptionist's phone to behave a little
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differently.
I talked to the receptionist this afternoon. She said it would be great
if the expansion module could show whether a staff is engaged on the
phone or whether the staff has turned on DO NOT DISTURB (BTW, can
Asterisk flag a phone as DO NOT DISTURB?).
Any thoughts? |
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jjones at danrj.com
Guest
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| Posted: Wed Mar 12, 2008 9:20 am Post subject: [asterisk-users] Newbie Polycom: IP601 console with expansio |
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The Polycom will display a different icon if DND
On Mar 12, 2008, at 2:04 AM, Lee, John (Sydney) wrote:
| Quote: | | Quote: | Special dialplans for reception are entirely up to you. The only
|
reason
| Quote: | reception phones have different dialplans to normal extensions is
that
|
| Quote: | often people want the receptionist's phone to behave a little
|
differently.
I talked to the receptionist this afternoon. She said it would be
great
if the expansion module could show whether a staff is engaged on the
phone or whether the staff has turned on DO NOT DISTURB (BTW, can
Asterisk flag a phone as DO NOT DISTURB?).
Any thoughts?
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pdhales at optusnet.co...
Guest
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| Posted: Wed Mar 12, 2008 7:33 pm Post subject: [asterisk-users] Newbie Polycom: IP601 console with expansio |
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On Wed, 2008-03-12 at 18:04 +1100, Lee, John (Sydney) wrote:
| Quote: | | Quote: | Special dialplans for reception are entirely up to you. The only
|
reason
| Quote: | reception phones have different dialplans to normal extensions is that
|
| Quote: | often people want the receptionist's phone to behave a little
|
differently.
I talked to the receptionist this afternoon. She said it would be great
if the expansion module could show whether a staff is engaged on the
phone or whether the staff has turned on DO NOT DISTURB (BTW, can
Asterisk flag a phone as DO NOT DISTURB?).
Any thoughts?
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You could organise a system where people set their DND on the Asterisk
server, then use devstate to generate a flashing light....but it would
be a bit of fiddling around, and if people used their DND button on the
phone it would not be displayed....
We looked at this once, and decided against it after about a days worth
of testing.
PaulH |
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