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[Guest]

I was trying to find out how I could put in a greeting when a caller
***first*** joins the queue.

I searched high and low but could only find (in queues.conf):
. "announce", which is announcement to the agent
. "announce-frequency" which is announcement of queue position
. "periodic-announcement-frequency", "periodic-announce" which may seem
applicable to my case but it does not do it the first time. It only
announce at the end of the first interval.

I just want a greeting like "Thank you for calling XYZ. Your call is
important to us and we will answer your call shortly". This only needs
to be announced once and it is done at the start.

Any thoughts?