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[asterisk-users] BLF and Snom phones


 
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ldidelot at mixvoip.com
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PostPosted: Thu Mar 20, 2008 12:53 pm    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Hello,
I am having some troubles with Snom phones and maybe someone can help
me.

Let me say this: BLF and pickup works great with Polycomes and
Grandstream etc... So I think my problem might not be Asterisk related
but I am not 100% sure.

The snom phones subscribe to my extensions (hint priority) as expected.
The light blinks (ringing) or is turned on (in the call) as expected.

My problem is to pickup the call. If I press the button next to the
light the Snom phone doesnt do anything. It does not send a single
packet to the network. I checked with sniffers and in the phones log.

A manual dial to my pickup extension works of course.

If the light is not blinking or not turned on and I press the button the
phone dials the extension as it should.
My phone setup:
- latest snom firmware
- function key set to "Extension" and content set to *7 which the
phone converts to <sip:*7 at 192.168.33.50;user=phone>
- on my asterisk *7 is configured and works


Extensive googling and reading did not help. Any help is appreciated. I
tested on different SNOM phones and the same Problem everywhere.

Best regards,
Loic Didelot.
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sst at sil.at
Guest





PostPosted: Thu Mar 20, 2008 1:40 pm    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

hello,

you have to use following format in den extension key of the snom:

<sip:*7 at 192.168.33.50;user=phone>|*7

the |*7 is the extension to dial if you want to pickup the ringing
(blinking) line.

maybe you should try <sip:100 at .....>|*7 where 100 is your hint extension
and *7100 is a defined pickup extensions.

best regards.

Steve Smith

Loic Didelot schrieb:
Quote:
Hello,
I am having some troubles with Snom phones and maybe someone can help
me.

Let me say this: BLF and pickup works great with Polycomes and
Grandstream etc... So I think my problem might not be Asterisk related
but I am not 100% sure.

The snom phones subscribe to my extensions (hint priority) as expected.
The light blinks (ringing) or is turned on (in the call) as expected.

My problem is to pickup the call. If I press the button next to the
light the Snom phone doesnt do anything. It does not send a single
packet to the network. I checked with sniffers and in the phones log.

A manual dial to my pickup extension works of course.

If the light is not blinking or not turned on and I press the button the
phone dials the extension as it should.


My phone setup:
- latest snom firmware
- function key set to "Extension" and content set to *7 which the
phone converts to <sip:*7 at 192.168.33.50;user=phone>
- on my asterisk *7 is configured and works


Extensive googling and reading did not help. Any help is appreciated. I
tested on different SNOM phones and the same Problem everywhere.

Best regards,
Loic Didelot.





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philipp.kempgen at amo...
Guest





PostPosted: Sat Mar 22, 2008 7:17 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Loic Didelot schrieb:

Quote:
I am having some troubles with Snom phones and maybe someone can help
me.

Let me say this: BLF and pickup works great with Polycomes and
Grandstream etc... So I think my problem might not be Asterisk related
but I am not 100% sure.

The snom phones subscribe to my extensions (hint priority) as expected.
The light blinks (ringing) or is turned on (in the call) as expected.

My problem is to pickup the call. If I press the button next to the
light the Snom phone doesnt do anything. It does not send a single
packet to the network. I checked with sniffers and in the phones log.

A manual dial to my pickup extension works of course.

If the light is not blinking or not turned on and I press the button the
phone dials the extension as it should.


My phone setup:
- latest snom firmware
- function key set to "Extension" and content set to *7 which the
phone converts to <sip:*7 at 192.168.33.50;user=phone>
- on my asterisk *7 is configured and works


Extensive googling and reading did not help. Any help is appreciated. I
tested on different SNOM phones and the same Problem everywhere.

http://bugs.digium.com/view.php?id=5014

Regards,
Philipp Kempgen

--
amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de
Let's use IT to solve problems and not to create new ones.
Asterisk? -> http://www.das-asterisk-buch.de

Gesch?ftsf?hrer: Stefan Wintermeyer
Handelsregister: Neuwied B 14998
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Christian.Stredicke at...
Guest





PostPosted: Sun Mar 23, 2008 5:55 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

I agree with Russel that vendor specific things should be the exception. The RFC was not written for features like call pickup, and the way snom interpreted it years ago (even my snom 100 already supported dialog state!) was just because we wanted to avoid additional provisioning. If there should be something in the snom phones that needs to be done, then we can take a look into this. Looking at the ticket, it seems to be simple.

CS [from snom]

________________________________

Von: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] Im Auftrag von Rob Hillis
Gesendet: Sonntag, 23. M?rz 2008 11:01
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: Re: [asterisk-users] BLF and Snom phones
Bill Hackensack wrote:



On Sat, Mar 22, 2008 at 7:17 AM, Philipp Kempgen <philipp.kempgen at amooma.de> wrote:




http://bugs.digium.com/view.php?id=5014



The response on that issue from Russell is the kind of response that really ticks me off. No, no, no, we don't want any real features that users want, we want basic, boring features. Asterisk is a call center system, not for regular, everyday business users.

It could be so much more, though...

Works great as an advanced IVR as a front end to a real phone system, though.


While his basic point makes sense (we want to get away from channel specific implementation stuff) what he seems to be ignoring is that this patch actually provides no benefit at all to non-SIP channels, since the Snom phones don't support any technology other than SIP.

I still think Asterisk is more than just a front-end to a "rea"l phone system. What you can achieve with Asterisk is vastly beyond anything you can achieve with most other PABX systems without spending an utter fortune.


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asterisk at anime.net
Guest





PostPosted: Mon Mar 24, 2008 12:10 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

maybe the objections to this patch should have been raised *2 years ago*?

i think that's why people are pissed off.

-Dan
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davies147 at gmail.com
Guest





PostPosted: Tue Mar 25, 2008 5:29 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

On 20/03/2008, Loic Didelot <ldidelot at mixvoip.com> wrote:
Quote:
Hello,
I am having some troubles with Snom phones and maybe someone can help
me.

Let me say this: BLF and pickup works great with Polycomes and
Grandstream etc... So I think my problem might not be Asterisk related
but I am not 100% sure.

[snip]

Sorry for the hijack, but I was wondering if I could be pointed at how
to get BLF and pickup working with Polycoms? I can use their "Buddy"
option to get a basic BLF system working, but that does not understand
the ringing state, and does not allow call pickup.

Any help and pointers appreciated. My efferts to google for this have
come up blank.

Regards,
Steve
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YEHAVI at VMS.HUJI.AC.IL
Guest





PostPosted: Tue Mar 25, 2008 7:58 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Quote:
Sorry for the hijack, but I was wondering if I could be pointed at how
to get BLF and pickup working with Polycoms? I can use their "Buddy"
option to get a basic BLF system working, but that does not understand
the ringing state, and does not allow call pickup.

This is what I do (it works most of the times...). Our extension numbers are 5
digits, and I'll take as example making a BLF for extension 89444:

1. In the buddies list, instead of setting the BLF to be 89444, set it to be
*789444 (i.e preppend *7 to the number).

2. change the Hint to be (I am using AEL):
hint(Sip/89444) *789444 => NoOp();

This allows the phone to send subsciptions for *789444 which is translated
to the real extension's state.

3. Define the extension *7xxxxx:

// Directed pickup by *7. When we want a line key on the phone to be both
// speed dial and direct pickup we program it to dial *7num; We strip off
// the *7 and then check the destination status; if it is ringing - pick it;
// if not - dial it.
// When picking up - Set the callerID to be the orignaly calling station.
_*7XXXXX => {
NoOp();
Set(_To=${EXTEN:-5});
Set(_From=${CALLERID(num)});
if("${DEVSTATE(SIP/${To})}" == "RINGING") {
Set(CALLEDID(all)=${DB(${To}/CallingID)});
Pickup(${To}@PICKUPMARK);
Hangup();
} else {
goto huji-local|_8XXXX|StartLocal;
};
}

If the destination is ringing, pick it up. If not, strip the *7 and dial it.
I am using To and From since I need them for other places.

4. At your "regular" dialplan set the PICKUPMARK to the extension number:
Set(_PICKUPMARK=${EXTEN});

good luck, __Yehavi:
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davies147 at gmail.com
Guest





PostPosted: Tue Mar 25, 2008 11:03 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

On Tue, 25 Mar 2008 14:58 +0200, Yehavi Bourvine +972-8-9489444
<YEHAVI at vms.huji.ac.il> wrote:
[snip]

LOL. Very creative Smile Thank you for the suggestion. I can work with that!

Steve
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Christian.Stredicke at...
Guest





PostPosted: Wed Mar 26, 2008 4:59 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Anyone who is willing to try out an image please send me a private email.

CS

________________________________

Von: Christian Stredicke
Gesendet: Sonntag, 23. M?rz 2008 11:56
An: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Betreff: AW: [asterisk-users] BLF and Snom phones
I agree with Russel that vendor specific things should be the exception. The RFC was not written for features like call pickup, and the way snom interpreted it years ago (even my snom 100 already supported dialog state!) was just because we wanted to avoid additional provisioning. If there should be something in the snom phones that needs to be done, then we can take a look into this. Looking at the ticket, it seems to be simple.

CS [from snom]

________________________________

Von: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] Im Auftrag von Rob Hillis
Gesendet: Sonntag, 23. M?rz 2008 11:01
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: Re: [asterisk-users] BLF and Snom phones


Bill Hackensack wrote:



On Sat, Mar 22, 2008 at 7:17 AM, Philipp Kempgen <philipp.kempgen at amooma.de> wrote:




http://bugs.digium.com/view.php?id=5014



The response on that issue from Russell is the kind of response that really ticks me off. No, no, no, we don't want any real features that users want, we want basic, boring features. Asterisk is a call center system, not for regular, everyday business users.

It could be so much more, though...

Works great as an advanced IVR as a front end to a real phone system, though.


While his basic point makes sense (we want to get away from channel specific implementation stuff) what he seems to be ignoring is that this patch actually provides no benefit at all to non-SIP channels, since the Snom phones don't support any technology other than SIP.

I still think Asterisk is more than just a front-end to a "rea"l phone system. What you can achieve with Asterisk is vastly beyond anything you can achieve with most other PABX systems without spending an utter fortune.


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benny+usenet at amorse...
Guest





PostPosted: Wed Mar 26, 2008 6:47 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

I am willing to try out an image.
/Benny
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benny+usenet at amorse...
Guest





PostPosted: Wed Mar 26, 2008 6:54 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Benny Amorsen <benny+usenet at amorsen.dk> writes:

Quote:
I am willing to try out an image.

Yes this was intended to be private mail. Alas, the Asterisk lists
suffer from broken Reply-To, and I fell for it. Sorry.
/Benny
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oej at edvina.net
Guest





PostPosted: Wed Mar 26, 2008 7:22 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

24 mar 2008 kl. 06.10 skrev asterisk at anime.net:
Quote:
maybe the objections to this patch should have been raised *2 years
ago*?

I've objected to the architecture of the patch for a long time, but
not the functionality.
The functionality is a requirement in many PBX installations.

I still think we will have to implement SIP call pickup and most of
the needed mechanics
actually exist in 1.4 with the new SIP transfer code. I got funding to
start a rewrite of this last
summer, but lost that customer when I got problems with my back and
had to stay offline
a lot of time.

I still have a lot of that code somewhere in the svn repository, in
one of my branches.

The idea was to be able to pickup any channel in Asterisk - so even if
you subscribed to
an IAX or ZAP phone, you should be able to pick up the call by
pressing the lamp. And this
was done without a channel walk for every NOTIFY. The only channel
walk was done when
we actually got the pickup from the phone.

I don't remember how much work is left, but I got pretty far. Would be
fun if someone is
interested in sponsoring this work to completion. If so, mail me off
list.

/O
----
Asterisk SIP Masterclass * Orlando Florida, April 21-25
Register today - http://edvina.net
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davies147 at gmail.com
Guest





PostPosted: Wed Mar 26, 2008 7:27 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

Hi,

Could you explain for the benefit of the list what you have changed in
the snom image that will benefit this ticket? I am already receiving
your current beta images, through our distributor, up-to about
2008-13-19, and am not aware of any changes that affect BLF behaviour
or short-dials...

NOTE to list: User beware - The last few versions of beta firmware I
tested break re-invites. Of course this may be fixed by now.

Regards,
Steve

On 26/03/2008, Christian Stredicke <Christian.Stredicke at snom.de> wrote:
Quote:


Anyone who is willing to try out an image please send me a private email.

CS

________________________________
Von: Christian Stredicke
Gesendet: Sonntag, 23. M?rz 2008 11:56
An: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Betreff: AW: [asterisk-users] BLF and Snom phones



I agree with Russel that vendor specific things should be the exception. The
RFC was not written for features like call pickup, and the way snom
interpreted it years ago (even my snom 100 already supported dialog state!)
was just because we wanted to avoid additional provisioning. If there should
be something in the snom phones that needs to be done, then we can take a
look into this. Looking at the ticket, it seems to be simple.

CS [from snom]

________________________________
Von: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] Im Auftrag
von Rob Hillis
Gesendet: Sonntag, 23. M?rz 2008 11:01
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: Re: [asterisk-users] BLF and Snom phones


Bill Hackensack wrote:



On Sat, Mar 22, 2008 at 7:17 AM, Philipp Kempgen <philipp.kempgen at amooma.de>
wrote:

Quote:


http://bugs.digium.com/view.php?id=5014



The response on that issue from Russell is the kind of response that really
ticks me off. No, no, no, we don't want any real features that users want,
we want basic, boring features. Asterisk is a call center system, not for
regular, everyday business users.

It could be so much more, though...

Works great as an advanced IVR as a front end to a real phone system,
though.
While his basic point makes sense (we want to get away from channel specific
implementation stuff) what he seems to be ignoring is that this patch
actually provides no benefit at all to non-SIP channels, since the Snom
phones don't support any technology other than SIP.

I still think Asterisk is more than just a front-end to a "rea"l phone
system. What you can achieve with Asterisk is vastly beyond anything you
can achieve with most other PABX systems without spending an utter fortune.
Back to top
Christian.Stredicke at...
Guest





PostPosted: Wed Mar 26, 2008 8:15 am    Post subject: [asterisk-users] BLF and Snom phones Reply with quote

This just adds a new drop down called "BLF" in the function key area. This is a mix of the already existing "Extension" (which displays dialog-state information) and "Speed Dial". The LED is controlled by the dialog state like in the Extension mode, while the key is controlled by the Speed Dial nature.

In other words, no matter what the LED is doing, pushing that button will always dial the speed dial number. If you set it to something like "*7123", then this button will always pick up the call for 123.

CS

-----Urspr?ngliche Nachricht-----
Von: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] Im Auftrag von Steve Davies
Gesendet: Mittwoch, 26. M?rz 2008 14:01
An: Asterisk Users Mailing List - Non-Commercial Discussion; Christian Stredicke
Betreff: Re: [asterisk-users] BLF and Snom phones

Hi,

Could you explain for the benefit of the list what you have changed in the snom image that will benefit this ticket? I am already receiving your current beta images, through our distributor, up-to about 2008-13-19, and am not aware of any changes that affect BLF behaviour or short-dials...

NOTE to list: User beware - The last few versions of beta firmware I tested break re-invites. Of course this may be fixed by now.

Regards,
Steve

On 26/03/2008, Christian Stredicke <Christian.Stredicke at snom.de> wrote:
Quote:


Anyone who is willing to try out an image please send me a private email.

CS

________________________________
Von: Christian Stredicke
Gesendet: Sonntag, 23. M?rz 2008 11:56
An: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Betreff: AW: [asterisk-users] BLF and Snom phones



I agree with Russel that vendor specific things should be the
exception. The RFC was not written for features like call pickup, and
the way snom interpreted it years ago (even my snom 100 already
supported dialog state!) was just because we wanted to avoid
additional provisioning. If there should be something in the snom
phones that needs to be done, then we can take a look into this. Looking at the ticket, it seems to be simple.

CS [from snom]

________________________________
Von: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] Im Auftrag von Rob
Hillis
Gesendet: Sonntag, 23. M?rz 2008 11:01
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: Re: [asterisk-users] BLF and Snom phones


Bill Hackensack wrote:



On Sat, Mar 22, 2008 at 7:17 AM, Philipp Kempgen
<philipp.kempgen at amooma.de>
wrote:

Quote:


http://bugs.digium.com/view.php?id=5014



The response on that issue from Russell is the kind of response that
really ticks me off. No, no, no, we don't want any real features that
users want, we want basic, boring features. Asterisk is a call center
system, not for regular, everyday business users.

It could be so much more, though...

Works great as an advanced IVR as a front end to a real phone system,
though.
While his basic point makes sense (we want to get away from channel
specific implementation stuff) what he seems to be ignoring is that
this patch actually provides no benefit at all to non-SIP channels,
since the Snom phones don't support any technology other than SIP.

I still think Asterisk is more than just a front-end to a "rea"l phone
system. What you can achieve with Asterisk is vastly beyond anything
you can achieve with most other PABX systems without spending an utter fortune.


_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

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To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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