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Guest
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 Posted: Thu May 01, 2008 2:17 am Post subject: [asterisk-users] Newbie: How to remote test a call prolem in |
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I will be installing Asterisk in a few offices which I don't have any
colleagues over there to help me.
Let's suppose I installed Asterisk in such a site. I tested it to my
satisfaction and I went back to my home office.
One day, a customer called me to say that he had a problem calling out
or something.
Is there any way I could test out the problem myself remotely (apart
from READING the message on the console when the customer tested) or I
just have to believe what the customer tells me?
Can anyone share their experience with me please? |
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andy at nosignal.org
Guest
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| Posted: Thu May 01, 2008 3:53 am Post subject: [asterisk-users] Newbie: How to remote test a call prolem in |
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On 1 May 2008, at 08:17, Lee, John (Sydney) wrote:
| Quote: | I will be installing Asterisk in a few offices which I don't have any
colleagues over there to help me.
Let's suppose I installed Asterisk in such a site. I tested it to my
satisfaction and I went back to my home office.
One day, a customer called me to say that he had a problem calling out
or something.
Is there any way I could test out the problem myself remotely (apart
from READING the message on the console when the customer tested) or I
just have to believe what the customer tells me?
Can anyone share their experience with me please?
|
Send the logs to a syslog server.
logger.conf
[logfiles]
syslog.local0 => debug, warning, error, notice, verbose
... then configure a syslog program on the asterisk box to send
syslogs to your centralised syslog server that you use for clients you
support.
You will then be able to see the log messages generated on your own
equipment, without needing access to the asterisk box. However, you
will need to log into the asterisk box to make changes as per your
customers' requirements !
Andy |
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tzafrir.cohen at xorco...
Guest
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| Posted: Thu May 01, 2008 4:08 am Post subject: [asterisk-users] Newbie: How to remote test a call prolem in |
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On Thu, May 01, 2008 at 05:17:17PM +1000, Lee, John (Sydney) wrote:
| Quote: | I will be installing Asterisk in a few offices which I don't have any
colleagues over there to help me.
Let's suppose I installed Asterisk in such a site. I tested it to my
satisfaction and I went back to my home office.
One day, a customer called me to say that he had a problem calling out
or something.
Is there any way I could test out the problem myself remotely (apart
from READING the message on the console when the customer tested) or I
just have to believe what the customer tells me?
Can anyone share their experience with me please?
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If you have access to the console you can do many things.
For instance, you can originate test calls.
Sensible use of log messages and debug messages is also very handy for
troubleshooting. e.g: most channel drivers provide a verbose lower-level
"debug" (sip, iax2, pri).
There are other things you can do, depending on the specific issue. Your
question is quite generic.
--
Tzafrir Cohen
icq#16849755 jabber:tzafrir.cohen at xorcom.com
+972-50-7952406 mailto:tzafrir.cohen at xorcom.com
http://www.xorcom.com iax:guest at local.xorcom.com/tzafrir |
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