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tharanga at roomsnet.com
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 Posted: Thu May 22, 2008 4:33 am Post subject: [asterisk-users] call pick up |
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Hi List,
Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will
transfer that to specific extension. If the person is not there.(ignore the
voicemail part) i need to get the call back to receptionist again. so she
can tell the calling party he is not there or line is busy.
how should i do this in asterisk ? will call parking work for this ?
many thanks,
Tharanga |
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abalashov at evaristes...
Guest
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| Posted: Thu May 22, 2008 4:41 am Post subject: [asterisk-users] call pick up |
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Tharanga wrote:
| Quote: | Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will
transfer that to specific extension. If the person is not there.(ignore the
voicemail part) i need to get the call back to receptionist again. so she
can tell the calling party he is not there or line is busy.
how should i do this in asterisk ? will call parking work for this ?
|
This is a hard one to pull off by machine. I think the easiest approach
is to have the receptionist put the caller on hold, pick up another
line, attempt to reach the destination party, and then blindly transfer
if the call if they are available.
Sure, it creates some inefficiencies in the process of getting the calls
out of the receptionist's hands, but honestly sometimes the human
approach is still the most economical. All other methods require some
level of supervision as well, so just follow the 80/20 rule.
--
Alex Balashov
Evariste Systems
Web : http://www.evaristesys.com/
Tel : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (706) 338-8599 |
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gincantalupo at fgasof...
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| Posted: Thu May 22, 2008 4:44 am Post subject: [asterisk-users] call pick up |
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Hi Tharanga,
you could tell the receptionist to press *0 (see features.conf for
details) to take the call again before it is sent to the voicemail.
Giorgio
Tharanga wrote:
| Quote: | Hi List,
Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will
transfer that to specific extension. If the person is not there.(ignore the
voicemail part) i need to get the call back to receptionist again. so she
can tell the calling party he is not there or line is busy.
how should i do this in asterisk ? will call parking work for this ?
many thanks,
Tharanga
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_________________________________________________
Giorgio Incantalupo, mailto:gincantalupo at fgasoftware.com
FG&A srl - http://www.fgasoftware.com -
Voice at Work - The Agile PBX http://www.voiceatwork.eu
Tel: 02997663.14, Fax: 0291390172 |
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llcfhllml at gmail.com
Guest
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| Posted: Thu May 22, 2008 6:23 am Post subject: [asterisk-users] call pick up |
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Tharanga wrote:
| Quote: | Hi List,
Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will
transfer that to specific extension. If the person is not there.(ignore the
voicemail part) i need to get the call back to receptionist again. so she
can tell the calling party he is not there or line is busy.
how should i do this in asterisk ? will call parking work for this ?
|
if the receptionist use blind transfer you can do this :
To get call back from blind transfer
use the ${BLINDTRANSFER} variable to callback when no one answer the
transfered call.
exten => _XXX,1,NoOp(${UNIQUEID} - ${DATETIME} - ${CALLERID} =>
${EXTEN}) ; Add some call tracing
exten => _XXX,2,Dial(SIP/${EXTEN},5,mTt)
exten => _XXX,3,Gotoif($["x${BLINDTRANSFER}"="x"]?4:5)
exten => _XXX,4,Hangup
exten => _XXX,5,Set(tx=${BLINDTRANSFER:0:7})
exten => _XXX,6,Set(CALLERID(all)=RET_${EXTEN} <${CALLERID(num)}>)
exten => _XXX,7,Dial(${tx},,mTt)
exten => _XXX,8,Hangup
;
exten => _XXX,103,Set(tx=${BLINDTRANSFER:0:7})
exten => _XXX,104,Wait(5)
exten => _XXX,105,Set(CALLERID(all)=ERR_${EXTEN} <${CALLERID(num)}>)
exten => _XXX,106,Dial(${tx},,mTt)
exten => _XXX,107,Hangup
example from
http://www.voip-info.org/wiki/view/Asterisk+config+features.conf
my macro for interal call (with custom ring different from external call)
[macro-int]
exten => s,1,Set(_ALERT_INFO=Custom 1)
exten => s,n,Dial(${ARG1},60)
exten => s,n,Gotoif($["x${BLINDTRANSFER}"="x"]?:jump)
exten => s,n,Hangup
exten => s,n(jump),Set(tx=${BLINDTRANSFER:0:7})
exten => s,n,Set(CALLERID(all)=RET_${EXTEN} <${CALLERID(num)}>)
exten => s,n,Dial(${tx},20)
exten => s,n,Hangup
bye
ll |
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