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kevin.smith at mercury...
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 Posted: Sat Jun 07, 2008 2:49 pm Post subject: [asterisk-users] MiixMonitor filename for queue calls. |
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Hi Ed,
Glad to see you figured out your problem. I'm not sure what the
differences are between your config and mine, but maybe this will help
others too.
I add and remove my agents from the queue. So my agents.conf file is
just the presistentagens=yes. Also I just run the command in the dial
plan like below which saved mine items just fine. No configurations in
the queue.conf file for the monitor type.
exten => 852,n,MixMonitor(/mercury/recordings/holding/${UNIQUEID}.gsm|b|)
From there, in the hangup extension, I run a php script to take the CDR
record and the file (rename it of course to
queue-extension-callerid-callid-timestamp.gsm), and place it into the
agents folder and the database for our agents/supervisors to review or
download them.
Kevin
Ed Nunez wrote:
| Quote: |
Can anyone give me input on the following issue?
I have a queue with MixMonitor enabled.
This is also enabled in agents.conf.
On my extensions.conf, I am setting the monitor filename as fillows,
although I see the filename as desired in the console as I make my
test call, the system is only using the default file name to save the
mixmonitor file (agented + uniqueID)
Agents.conf
[general]
persistentagents=yes
[agents]
maxlogintries=3
musiconhold => default
updatecdr=yes
recordagentcalls=yes
recordformat=wav49
urlprefix=http://pbx.netoneint.com/calls/
savecallsin=/var/calls
agent => 1000,1000,Ed Test1
agent => 1001,1001,Ed Test2
queues.conf
[noi-noc]
monitor-format = wav49
monitor-type = MixMonitor
member => Agent/1001
member => Agent/1000
extensions.conf
exten =>
8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH)
exten => 8484,1,answer
exten => 8484,2,Queue(noi-noc)
Console output
-- Executing [8484 at incoming-att:1] Set("Zap/1-1",
"MONITOR_FILENAME=QUEUE-NOC-4073844200-Fri Jun 6 15:06:38 2008") in
new stack
-- Executing [8484 at incoming-att:2] Queue("Zap/1-1", "noi-noc") in
new stack
-- Started music on hold, class 'default', on Zap/1-1
-- outgoing agentcall, to agent '1001', on
'Local/1658 at numberplan-custom-3-028d,1'
-- Called Agent/1001
-- Executing [1658 at numberplan-custom-3:1]
Dial("Local/1658 at numberplan-custom-3-028d,2", "SIP/1658") in new stack
-- Called 1658
-- SIP/1658-087e7610 is ringing
-- Agent/1001 is ringing
-- SIP/1658-087e7610 answered Local/1658 at numberplan-custom-3-028d,2
-- Agent/1001 answered Zap/1-1
-- Stopped music on hold on Zap/1-1
[Jun 6 15:06:40] WARNING[3976]: app_queue.c:3014 try_calling: The
device state of this queue member, Agent/1001, is still 'Not in Use'
when it probably should not be! Please check UPGRADE.txt for correct
configuration settings.
== Begin MixMonitor Recording Zap/1-1
== Spawn extension (numberplan-custom-3, 1658, 1) exited non-zero on
'Local/1658 at numberplan-custom-3-028d,2'
== Spawn extension (incoming-att, 8484, 2) exited non-zero on 'Zap/1-1'
-- Hungup 'Zap/1-1'
== End MixMonitor Recording Zap/1-1
------------------------------------------------------------------------
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--
Kevin Smith
---
Mercury Network
Technical Support
Phone: 989.837.3790
Toll Free: 888.866.4638
www.mercury.net |
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enunez at netoneint.com
Guest
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| Posted: Sun Jun 08, 2008 10:19 am Post subject: [asterisk-users] MiixMonitor filename for queue calls. |
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|
I am using the following entry to define my filename
exten =>
8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH},G
MT+8,%C%y%m%d%H%M)})
This will display QUEUE-NOC (Caller ID number) (and time stamp)
I would also like to add the answering Agent ID to the file name. Any idea
what this variable name is?
Thank you
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin Smith
Sent: Saturday, June 07, 2008 3:49 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] MiixMonitor filename for queue calls.
Hi Ed,
Glad to see you figured out your problem. I'm not sure what the
differences are between your config and mine, but maybe this will help
others too.
I add and remove my agents from the queue. So my agents.conf file is
just the presistentagens=yes. Also I just run the command in the dial
plan like below which saved mine items just fine. No configurations in
the queue.conf file for the monitor type.
exten => 852,n,MixMonitor(/mercury/recordings/holding/${UNIQUEID}.gsm|b|)
From there, in the hangup extension, I run a php script to take the CDR
record and the file (rename it of course to
queue-extension-callerid-callid-timestamp.gsm), and place it into the
agents folder and the database for our agents/supervisors to review or
download them.
Kevin
Ed Nunez wrote:
| Quote: |
Can anyone give me input on the following issue?
I have a queue with MixMonitor enabled.
This is also enabled in agents.conf.
On my extensions.conf, I am setting the monitor filename as fillows,
although I see the filename as desired in the console as I make my
test call, the system is only using the default file name to save the
mixmonitor file (agented + uniqueID)
Agents.conf
[general]
persistentagents=yes
[agents]
maxlogintries=3
musiconhold => default
updatecdr=yes
recordagentcalls=yes
recordformat=wav49
urlprefix=http://pbx.netoneint.com/calls/
savecallsin=/var/calls
agent => 1000,1000,Ed Test1
agent => 1001,1001,Ed Test2
queues.conf
[noi-noc]
monitor-format = wav49
monitor-type = MixMonitor
member => Agent/1001
member => Agent/1000
extensions.conf
exten =>
8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH)
exten => 8484,1,answer
exten => 8484,2,Queue(noi-noc)
Console output
-- Executing [8484 at incoming-att:1] Set("Zap/1-1",
"MONITOR_FILENAME=QUEUE-NOC-4073844200-Fri Jun 6 15:06:38 2008") in
new stack
-- Executing [8484 at incoming-att:2] Queue("Zap/1-1", "noi-noc") in
new stack
-- Started music on hold, class 'default', on Zap/1-1
-- outgoing agentcall, to agent '1001', on
'Local/1658 at numberplan-custom-3-028d,1'
-- Called Agent/1001
-- Executing [1658 at numberplan-custom-3:1]
Dial("Local/1658 at numberplan-custom-3-028d,2", "SIP/1658") in new stack
-- Called 1658
-- SIP/1658-087e7610 is ringing
-- Agent/1001 is ringing
-- SIP/1658-087e7610 answered Local/1658 at numberplan-custom-3-028d,2
-- Agent/1001 answered Zap/1-1
-- Stopped music on hold on Zap/1-1
[Jun 6 15:06:40] WARNING[3976]: app_queue.c:3014 try_calling: The
device state of this queue member, Agent/1001, is still 'Not in Use'
when it probably should not be! Please check UPGRADE.txt for correct
configuration settings.
== Begin MixMonitor Recording Zap/1-1
== Spawn extension (numberplan-custom-3, 1658, 1) exited non-zero on
'Local/1658 at numberplan-custom-3-028d,2'
== Spawn extension (incoming-att, 8484, 2) exited non-zero on 'Zap/1-1'
-- Hungup 'Zap/1-1'
== End MixMonitor Recording Zap/1-1
------------------------------------------------------------------------
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
--
Kevin Smith
---
Mercury Network
Technical Support
Phone: 989.837.3790
Toll Free: 888.866.4638
www.mercury.net
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
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digium at sanguinarius...
Guest
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| Posted: Mon Jun 09, 2008 6:42 am Post subject: [asterisk-users] MiixMonitor filename for queue calls. |
|
|
Ed Nunez wrote:
| Quote: | I have found the answer to my question.
|
It's also worth noting (I'm sure you spotted it), That you have 2
priority 1 entries for 8484 in your extensions.conf.
| Quote: |
extensions.conf
exten =>
8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH)
exten => 8484,1,answer
exten => 8484,2,Queue(noi-noc)
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