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tnelson at rockbochs.com
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 Posted: Thu Jun 12, 2008 3:32 pm Post subject: [asterisk-users] Odd Polycom Reboot Issue |
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Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105 |
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tomo at isc.upenn.edu
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| Posted: Fri Jun 13, 2008 1:13 pm Post subject: [asterisk-users] Odd Polycom Reboot Issue |
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Hi Tim,
I'm not sure if this is the cause of your issue but we have found that
all the polycoms with software 3.0.0 and below reboots upon receiving a
call if there are multiple identical incoming INVITE requests in a
sequence. This condition takes place when we use SER 0.9.7 and have
multiple polycom phones subscribed and registered to the same number.
You might want to listen to the SIP traffic to see if there are
redundant INVITE requests coming in to the phone.
The upcoming firmware 3.0.2 should fix this particular crash.
Tim Nelson wrote:
| Quote: | Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
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stotaro at totarotechn...
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| Posted: Fri Jun 13, 2008 1:31 pm Post subject: [asterisk-users] Odd Polycom Reboot Issue |
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On Thu, Jun 12, 2008 at 4:32 PM, Tim Nelson <tnelson at rockbochs.com> wrote:
| Quote: | Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
|
Just getting down to basics but is this PoE or do you have a brick?
Have you tried a different power brick or PoE port?
Thanks,
Steve T |
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tnelson at rockbochs.com
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| Posted: Fri Jun 13, 2008 2:54 pm Post subject: [asterisk-users] Odd Polycom Reboot Issue |
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Well... the problem magically cleared itself up this morning. Nothing was changed in the meantime. I'd love to know what the problem was...
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
----- Original Message -----
From: "Steve Totaro" <stotaro at totarotechnologies.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Friday, June 13, 2008 1:31:36 PM GMT -06:00 US/Canada Central
Subject: Re: [asterisk-users] Odd Polycom Reboot Issue
On Thu, Jun 12, 2008 at 4:32 PM, Tim Nelson <tnelson at rockbochs.com> wrote:
| Quote: | Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
|
Just getting down to basics but is this PoE or do you have a brick?
Have you tried a different power brick or PoE port?
Thanks,
Steve T
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
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tnelson at rockbochs.com
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| Posted: Fri Jun 13, 2008 4:29 pm Post subject: [asterisk-users] Odd Polycom Reboot Issue |
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Nevermind. The issue came back. In response to Steve's query... the unit is running over PoE. When time permits, I'll try a different port on the switch.
I've been told that a change was made to the volume ringer of the phones in the sip.cfg to a value of 32 if this makes any difference.
All suggestions welcome!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
----- Original Message -----
From: "Tim Nelson" <tnelson at rockbochs.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Friday, June 13, 2008 2:54:25 PM GMT -06:00 US/Canada Central
Subject: Re: [asterisk-users] Odd Polycom Reboot Issue
Well... the problem magically cleared itself up this morning. Nothing was changed in the meantime. I'd love to know what the problem was...
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
----- Original Message -----
From: "Steve Totaro" <stotaro at totarotechnologies.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Friday, June 13, 2008 1:31:36 PM GMT -06:00 US/Canada Central
Subject: Re: [asterisk-users] Odd Polycom Reboot Issue
On Thu, Jun 12, 2008 at 4:32 PM, Tim Nelson <tnelson at rockbochs.com> wrote:
| Quote: | Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
|
Just getting down to basics but is this PoE or do you have a brick?
Have you tried a different power brick or PoE port?
Thanks,
Steve T
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
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