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stotaro at totarotechn...
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 Posted: Mon Jun 16, 2008 7:30 pm Post subject: [asterisk-users] Call Center |
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On Mon, Jun 16, 2008 at 8:24 PM, broadband Voice
<broadbandvoice at gmail.com> wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it up
for my office line, when calls come in after 7:00pm Est want a recording to
says the office is closed and have about 5 phones that I want to use as an
agent. Can anyone share their implementation? Thanks.
|
Read the book. You want to especially read about gotoiftime and queues.
Thanks,
Steve Totaro |
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sherwood.mcgowan at gm...
Guest
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| Posted: Mon Jun 16, 2008 7:44 pm Post subject: [asterisk-users] Call Center |
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broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it
up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their implementation? Thanks.
------------------------------------------------------------------------
_______________________________________________
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asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
There's a ton of us on here who have installations in call centers. What
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
channels in a Rhino modular channel bank (all on the Digium card), and 2
24 port adtran total access channel banks running on the Tormenta. The
Adtrans drive the 40 analog phones for the sales floor, and we have 25
SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
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astmattf at gmail.com
Guest
|
| Posted: Mon Jun 16, 2008 8:15 pm Post subject: [asterisk-users] Call Center |
|
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Hello,
We have set up dozens of call centers, some using Asterisk Queues and
the rest using VICIDIAL Call Center Suite. What you want can easily be
accomplished with an average server and Asterisk Queues with not too
much effort using standard Asterisk configuration features. we have
set up a small 7-seat inbound call center like this for a client on a
P4 1.6GHz PC and it has worked great for the last 3 years.
Thanks,
MATT---
On 6/16/08, Sherwood McGowan <sherwood.mcgowan at gmail.com> wrote:
| Quote: | broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it
up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their implementation? Thanks.
|
There's a ton of us on here who have installations in call centers. What
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
channels in a Rhino modular channel bank (all on the Digium card), and 2
24 port adtran total access channel banks running on the Tormenta. The
Adtrans drive the 40 analog phones for the sales floor, and we have 25
SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
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sherwood.mcgowan at gm...
Guest
|
| Posted: Mon Jun 16, 2008 10:43 pm Post subject: [asterisk-users] Call Center |
|
|
Syed Nasruddin wrote:
| Quote: | Dear Sherwood,
I am also using Asterisk Call Center Setup in my office with voice
recording. The only thing I am unable to setup is web based call
recording (CDR) access. From your email I think you have configured such
a thing can you please share with me how can I also setup this solution.
I know how to run and install Apache. Don't know abt PostgreSQL. However
can do it if you can define some steps.
And also how to integrate this all PostgreSQl+Apache+Web Based Links to
Recordings. It will be a great help.
regards
Syed Nasruddin
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it
|
| Quote: | up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their implementation?
|
Thanks.
------------------------------------------------------------------------
There's a ton of us on here who have installations in call centers. What
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
channels in a Rhino modular channel bank (all on the Digium card), and 2
24 port adtran total access channel banks running on the Tormenta. The
Adtrans drive the 40 analog phones for the sales floor, and we have 25
SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
|
Syed,
What I did for a quick and dirty solution was install asterisk-stats and
modify the source code to include a link to the unique filename of the
recording (I use ${UNIQUEID}). This has worked just fine for our 75 or
so phone setup  IIRC we found asterisk-stats on voip-info.org. We
just used that instead of creating an in house CDR web app, since the
client just needed a basic interface to look up calls and pull the
recordings.
If you'd like more information just let me know.
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
|
| Back to top |
|
|
sherwood.mcgowan at gm...
Guest
|
| Posted: Mon Jun 16, 2008 10:44 pm Post subject: [asterisk-users] Call Center |
|
|
Syed Nasruddin wrote:
| Quote: | Dear Sherwood,
I am also using Asterisk Call Center Setup in my office with voice
recording. The only thing I am unable to setup is web based call
recording (CDR) access. From your email I think you have configured such
a thing can you please share with me how can I also setup this solution.
I know how to run and install Apache. Don't know abt PostgreSQL. However
can do it if you can define some steps.
And also how to integrate this all PostgreSQl+Apache+Web Based Links to
Recordings. It will be a great help.
regards
Syed Nasruddin
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it
|
| Quote: | up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their implementation?
|
Thanks.
------------------------------------------------------------------------
There's a ton of us on here who have installations in call centers. What
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
channels in a Rhino modular channel bank (all on the Digium card), and 2
24 port adtran total access channel banks running on the Tormenta. The
Adtrans drive the 40 analog phones for the sales floor, and we have 25
SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
|
Also, I personally prefer MySQL not PostGreSQL, I just got stuck with an
existing PostGreSQL install.
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
|
| Back to top |
|
|
nasruddin at ncel.com.pk
Guest
|
| Posted: Mon Jun 16, 2008 11:28 pm Post subject: [asterisk-users] Call Center |
|
|
Dear Sherwood,
I am also using Asterisk Call Center Setup in my office with voice
recording. The only thing I am unable to setup is web based call
recording (CDR) access. From your email I think you have configured such
a thing can you please share with me how can I also setup this solution.
I know how to run and install Apache. Don't know abt PostgreSQL. However
can do it if you can define some steps.
And also how to integrate this all PostgreSQl+Apache+Web Based Links to
Recordings. It will be a great help.
regards
Syed Nasruddin
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set it
|
| Quote: | up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their implementation?
|
Thanks.
------------------------------------------------------------------------
There's a ton of us on here who have installations in call centers. What
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
channels in a Rhino modular channel bank (all on the Digium card), and 2
24 port adtran total access channel banks running on the Tormenta. The
Adtrans drive the 40 analog phones for the sales floor, and we have 25
SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
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nasruddin at ncel.com.pk
Guest
|
| Posted: Tue Jun 17, 2008 3:44 am Post subject: [asterisk-users] Call Center |
|
|
Dear Sherwood,
Thanks.
Just three questions:
1. Will I be needing Apache or Asterk-stat will handle itself?
2. Are there How-tos for integerating asterisk-stat with asterisk?
3. My Recordings are being saved in the default folder i.e:
/var/spool/asterisk/monitor/ in .gsm format. When I wish to listen to a
particular recording I first convert it with SOX utility into .wav
format and then listen it. Will this also be automated so that when I
select a recording and try to listen it will be in right format.
Thanks again.
Syed Nasruddin
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 8:44 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
Syed Nasruddin wrote:
| Quote: | Dear Sherwood,
I am also using Asterisk Call Center Setup in my office with voice
recording. The only thing I am unable to setup is web based call
recording (CDR) access. From your email I think you have configured
|
such
| Quote: | a thing can you please share with me how can I also setup this
|
solution.
| Quote: | I know how to run and install Apache. Don't know abt PostgreSQL.
|
However
| Quote: | can do it if you can define some steps.
And also how to integrate this all PostgreSQl+Apache+Web Based Links
|
to
| Quote: | Recordings. It will be a great help.
regards
Syed Nasruddin
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
| Quote: | Is anyone using Asterisk as a call center. I want to be able to set
|
|
it
| Quote: |
| Quote: | up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
|
|
| Quote: | | Quote: | want to use as an agent. Can anyone share their implementation?
|
Thanks.
|
------------------------------------------------------------------------
| Quote: |
There's a ton of us on here who have installations in call centers.
|
What
| Quote: |
would you like to know?
I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
|
| Quote: | running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO
|
| Quote: | channels in a Rhino modular channel bank (all on the Digium card), and
|
2
| Quote: |
24 port adtran total access channel banks running on the Tormenta. The
|
| Quote: | Adtrans drive the 40 analog phones for the sales floor, and we have 25
|
| Quote: | SIP phones. All phone conversations are recording by Asterisk and are
converted from GSM to Speex post-call by speexenc. We also run
PostgreSQL and Apache on the same system to serve CDRs with links to
recordings.
Anything else you'd like to know?
|
Syed,
What I did for a quick and dirty solution was install asterisk-stats and
modify the source code to include a link to the unique filename of the
recording (I use ${UNIQUEID}). This has worked just fine for our 75 or
so phone setup IIRC we found asterisk-stats on voip-info.org. We
just used that instead of creating an in house CDR web app, since the
client just needed a basic interface to look up calls and pull the
recordings.
If you'd like more information just let me know.
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
| Back to top |
|
|
sherwood.mcgowan at gm...
Guest
|
| Posted: Tue Jun 17, 2008 5:49 pm Post subject: [asterisk-users] Call Center |
|
|
Syed Nasruddin wrote:
| Quote: | Dear Sherwood,
Thanks.
Just three questions:
1. Will I be needing Apache or Asterk-stat will handle itself?
2. Are there How-tos for integerating asterisk-stat with asterisk?
3. My Recordings are being saved in the default folder i.e:
/var/spool/asterisk/monitor/ in .gsm format. When I wish to listen to a
particular recording I first convert it with SOX utility into .wav
format and then listen it. Will this also be automated so that when I
select a recording and try to listen it will be in right format.
Thanks again.
Syed Nasruddin
|
Apache/PHP and the appropriate database plugin will be needed
Asterisk-Stat comes with installation information
Yes, but only if you modify the Asterisk-Stat's pages as I have done, by
creating a "listen/download" link in the system and having it link to
the recording in question. You can also make the link call a shell
script that transcodes the file before offering it up.
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
|
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