dbackeberg at gmail.com
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 Posted: Mon Jun 23, 2008 7:00 am Post subject: [asterisk-users] Replace music-on-hold on MeetMe with ringin |
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MeetMe() provides very useful tones when a caller is added to a MeetMe
room. That is, if you're using the musiconhold option, the agent would
hear music, immediately followed by two tones, and then they would be
bridged to the client.
Perhaps you're running MeetMe() with those join tones disabled? Check
out the docs for MeetMe. I think it's option capital i, as in Iberia.
On Mon, Jun 23, 2008 at 12:19 AM, Cosmin Prund
<cosmin.prund at adicomsoft.ro> wrote:
| Quote: | Hello. It's been a while since I last posted (probably because my "*" works
just fine). I'm working on something to replace call queues in my own
application-specific way and I'm using MeetMe rooms to bridge agents and
clients and do other things.
When an agent needs to be bridged with a client I'll first put the agent in
the MeetMe room and when I have confirmation that the agent is in the MeetMe
room I'll send the client to the same room. My agent gets to hear music on
hold while it's the only one in the conference room (it takes 1 or 2 seconds
for the client to be put in the same room). Is it possible to make the agent
here ringing (or replace the music on hold with a recording of ringing)?
At the moment I'm telling agents "when the music stops playing you're
talking to the client" but that just doesn't sound right and it's a bit
fiddely because music on hold is music and music has pauses. One can
imediatelly tell the ringing is done but they might need a few extra seconds
to realise the music has stoped. On the other hand the client has no such
problem since he/she hears ringing just before they get bridged to the
MeetMe room.
Any ideas? Thanks!
--
Cosmin Prund
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