VoIP Mailing List Archives

[nogoodnameswereavailab...]

Hi List,
I have been using Asterisk for about 4 years now. I have done extensive work so I know my way around. I have a customer now who wants a "Call Center Solution". Something like Avaya or Zulty's. The most important things for me are features and support. I have no problem paying for a solution but should there be an issue I need to know that there will be some one there to help me after the sale. I am looking to hear more from users than sellers to see what others have used and what has worked for them.

Thanks.

/J

[astmattf at gmail.com]

Hello,

Are you looking for inbound only or inbound/outbound/blended?

How many seats?

Here's a link to the voip-info.org page that lists most of the add-on
call center packages for Asterisk:
http://www.voip-info.org/wiki/view/Predictive+dialer

I am the creator of VICIDIAL, which is an Asterisk-based Open-Source
call center suite that does inbound/outbound/blended call handling.
There are over 700 installations of VICIDIAL in over 70 countries
around the world. We have also set up several VICIDIAL installations
with over 200 agent seats. Our company offers full support for
VICIDIAL and Asterisk as well.

Thanks,

MATT---

On 5/15/08, Justin Case <nogoodnameswereavailable@gmail.com> wrote:

[monemran at gmail.com]

Hi,

You can check our products 'iSoftCenter' based on Asterisk.
www.inspiresoftbd.com

On Thu, May 15, 2008 at 4:01 PM, Matt Florell <astmattf@gmail.com (astmattf@gmail.com)> wrote:

[claude.klimos at aheev...]

Hi,

Aheeva Technology offers a call center solution for Asterisk. The product has been around since 2003 and we have several installations in the world. Lately Aheeva won the Digium Innovation Award for its solution.
It can handle inbound, outbound with different dialing modes (predictive, preview, broadcast, and progressive), skill-based routing, has a web-based management interface configuration and real-time statistics, can easily scale, multi-site and multi-tenants, agents can be equipped with softphones or hardphones, etc.

You can visit www.aheeva.com or contact me directly for additional information.

Cheers,
Claude


From: asterisk-biz-bounces@lists.digium.com [mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Justin Case
Sent: Thursday, May 15, 2008 5:34 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Call Center Solution


Hi List,
I have been using Asterisk for about 4 years now. I have done extensive work so I know my way around. I have a customer now who wants a "Call Center Solution". Something like Avaya or Zulty's. The most important things for me are features and support. I have no problem paying for a solution but should there be an issue I need to know that there will be some one there to help me after the sale. I am looking to hear more from users than sellers to see what others have used and what has worked for them.

Thanks.

/J
No virus found in this incoming message.
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[stotaro at totarotechn...]

Aheeva has the best product out there but also the most expensive as
far as Asterisk call center solutions. The webex demo will blow you
away, so will the quote.

Thanks,
Steve Totaro

On Thu, May 15, 2008 at 9:39 AM, Claude Klimos <claude.klimos@aheeva.com> wrote:

[nogoodnameswereavailab...]

Steve,
How is their support ? Anyone else have experience with Aheeva (not that I don't trust you Steve).

/J

On Thu, May 15, 2008 at 6:26 PM, Steve Totaro <stotaro@totarotechnologies.com (stotaro@totarotechnologies.com)> wrote:

[astmattf at gmail.com]

Hello,

I have a client that used to use Aheeva years ago, they have wonderful
support I was told. His only issue was the cost which is why he moved
to VICIDIAL.

MATT---

On 5/15/08, Justin Case <nogoodnameswereavailable@gmail.com> wrote:

[nathan.shadle at gmail...]

Justin,

I have a good deal of experience with Aheeva.

I agree that they're a very robust and phenomenal software. You can do almost anything you want with it. If you can have the toolset available for php, mysql, and very low-level Asterisk, there's nearly nothing it can't do well from a call-center perspective. The downside is it's very complicated. They require you to take extensive training (I think it's included in your prices) before you can turn up a system.

I will disagree that it's incredibly expensive, but it all depends on your frame of reference. My frame #1 is that I work for a dial-tone provider who has more marketshare than the incumbant Baby Bell in many of our markets. $50K is "dirt cheap". Frame #2 is that I owned a small business (car rental franchise), and $5-15K is small potatoes. Less than a week's revenue. But to a small Asterisk service provider, $5K might be 5 months revenue stream. Make sure to take that into mind.

Six months ago (I can't speak to any improvements since then), their customer service was problematic. Getting someone to return phone calls or look at my problem was a big issue. Sometimes days. Once I achieved that, however, the engineering team was top rate.

Just my two cents.

Nathan

[springsource at gmail.com]

Also, if you are trying to compare it with "FREE" then yes it's expensive. If you are comparing it to Cisco, Avaya, Nortel Etc then it's very reasonable.

We have installed 20 Asterisk based call centers in the lat 18 months. Products are an important part of the solution for certain. Experience in the implementation is key to success. Once you find the right product then find the right implementation team. Then you have a very good shot at meeting expectations.
--
Bob Murphy
Principal


Arreva Communications
www.arrevausa.com

949-334-2022-SIP Connect
949-842-8450-Wireless
949-349-0209-Fax

[m345 at netvision.net.il]

Hi,
Where can I see pricing? detailed specs? are there existing customers that can contacted?

Thanks
Moshe

M.Emran wrote:

[m345 at netvision.net.il]

Steve --- so who else is there that is not so expensive? And how do you define expensive?
Thanks
Moshe

Steve Totaro wrote:

[senad at bicom.us]

Justin Case wrote:

[stotaro at totarotechn...]

No problem Justin, "trust but verify" is a good way of doing business.

I cannot actually comment on support since the quote was so high, like
proprietary systems. We rolled our own with functions Aheeva didn't
have and functions Aheeva had but we would not use. Custom dev
probably came out a biz less than Aheeva and was totally integrated
with the previously custom rolled CRM

Another great product is UCN's InContact. It is a call center in the
cloud at the carrier. Pricing is high but the features are awesome
and you outsource your call center platform while keeping granular
control of the operations. They also have many APIs and can connect
to CRMs.

Thanks,
Steve Totaro


On Thu, May 15, 2008 at 2:15 PM, Justin Case
<nogoodnameswereavailable@gmail.com> wrote:

[mzulqarnain2002 at yah...]

Hi J!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Are you looking for inbound or outbound call center solution? If you are looking for outbound Predictive Dialer I would like to introduce you to our world cheapest Hosted Web Based TeleRep Performance Optimizer Predictive Dialer that works from any where in the world with virtually unlimited agents. It's a prepaid pay as you go service. You just pay for the calls you make as our system allows you to add your own TRUNK so you can make calls to anywhere in the world with your own terminator. Pricing are as low as 0.014c/minute plus you will also save hundreds of $$$ with free DNC Scrubbing by using our hosted service.

FEATURES LIST:
· Free DNC Scrubbing for US Call Centers
· Web Based Live Administration
· Distributed Virtual Call Center
· Campaign Management
· Campaign Start/Stop Scheduling
· Multiple Campaigns at a time
· Agent Login from home
· Press 1 for Live Transfer
· Support from 1-1000 users
· No Minimum Commitment
· Pricing as low as 0.014c/minute
· Use Your Own Carrier
· No Dedicated Hardware/Software Required
· Free Phone/Email Support
· Live up-to-minute statistics

Before starting TeleRep Performance Optimizer Predictive Dialer Solutions, our team along with Global IT & Telecom Ltd [A British Company] amassed 7 years of experience building firstclass, mission-critical voice and Internet applications for large and small corporate clients. Our solution resides in a Tier-1 data center and employs the latest in voice and Internet technology to ensure security, redundancy, and the highest quality of service.

Please contact zulqarnain@gitv.pk (zulqarnain@gitv.pk) for more details!

Thanks
Regards,

Muhammad Zulqarnain
Email: zulqarnain@gitv.pk (zulqarnain@gitv.pk)
MSN: zulqarnain@globalitvision.com (zulqarnain@globalitvision.com)
http://www.gitv.pk

[mitul at enterux.com]