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[fidibus83 at aol.com]

Hello!

Can FS do something like an ACD?

I have configure a Supportqueue like this:

<extension name=”supportqueue”>
    <condition field=”destination_number” expression=”^991$”>
            <action application=”set” data=”$${hold_music}”/>
            <action application=”answer”/>
            <action application=”fifo” data=”supportqueue in”
     </condition>
</extension>

And my Agents are in a Call Group. How can I transfer the call to a free agent?

I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?

Thanks.

Regards, fidibus
 

[mike at jerris.com]

Yes, callback agents are now part of mod_fifo as well.
On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:

[fidibus83 at aol.com]

Great! Is there an example in the wiki? I don’t find something like this!


Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Jerris
Gesendet: Freitag, 2. Januar 2009 18:56
An: freeswitch-users@lists.freeswitch.org
Betreff: Re: [Freeswitch-users] (no subject)


Yes, callback agents are now part of mod_fifo as well.

On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:




Hello!



Can FS do something like an ACD?



I have configure a Supportqueue like this:



<extension name=”supportqueue”>

<condition field=”destination_number” expression=”^991$”>

<action application=”set” data=”$${hold_music}”/>

<action application=”answer”/>

<action application=”fifo” data=”supportqueue in”

</condition>

</extension>



And my Agents are in a Call Group. How can I transfer the call to a free agent?



I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?