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[cstomi.levlist at gmai...]

Hello,

We have a problem with mod_fifo.

we monitor fifo push event on event socket,
call consumer with originate & fifo out nowait
Similar like fifo_outbound works, but we have an external strategy for
consumer selection (eg.: skill-based routing)

The problem is when a caller stops waiting in fifo, the originated calls
kepp ringing the consumer, and when the consumer answer the call,
he or she may grab somebody else from the fifo, which is a problem
because the callers are identified and some data (eg name, phonenumber
is shown for the consumer).
so it can happen these data will be wrong.

We tried to resolve this issue by a call tracking in the external script
using event socket.
we pushes a variable into the CHANNEL_ORIGINATE event calling the
consumer containing the caller uuid.
and if the caller aborts the fifo, we hangup the consumer call with
(uuid_kill)
But it's not prefect becasue it can happen that the consumer pop another
caller from the fifo.
and we hangup this call, so as a side-effect we loosing another caller.

Could anybody advise a solution for this please?
we thinking about to have a fifo_caller_uuid variable, that we set
before calling fifo with the out method.
and if this uuid is in the top of the fifo then pop it else don't pop
anybody.
it seems to be a hack anyway....

Thanks in advance,
Tamas




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[anthony.minessale at g...]

you could use the intercept app to unpark the caller without using fifo out, then it would only work if the caller existed.


On Tue, Feb 3, 2009 at 7:51 AM, Tamas Cseke <cstomi.levlist@gmail.com (cstomi.levlist@gmail.com)> wrote: