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[erik at erikwickstrom.com]

Hi,

I've deployed Freeswitch as our phone system at work.  We now want to use our new phonesystem in a phone room with thin clients (Terminal Server, possibly LTSP) for each agent.  Ideally, we'd like to use x-lite or another softphone for each agent.

The desired workflow for the agents is as follows:
1) A web based CRM with click to dial. (and customer data card etc)
2) Agent clicks dial button and is connected to customer
3) Interact with CRM...

From what I've read so far, there are some challenges that need to be overcome in deploying softphones over thin clients.

Has anyone here had any success in setting up a system like this?  I'm I asking for trouble trying to use softphones with thin clients (should I just use hardware phones?  Do they support click to dial?)

Thanks!
Erik

[freeswitch at serverco...]

With a little bit of scripting + web programming, click to call is
readily available with FreeSWITCH. Check out call.php in scripts/
under the freeswitch source directory. The code in that php file can
be rolled into your CRM. You'll then need to set a variable based on
the user's login that is his/her extension. When he clicks the link,
the script will dial the user that clicked, and the number he clicked,
and connect the two together.

Hope this helps.

nik


On Wed, Feb 25, 2009 at 3:11 PM, Erik Wickstrom <erik@erikwickstrom.com> wrote:

[freeswitch at serverco...]

I forgot to add, this will work for ANY SIP UA, not just soft phones.

nik




On Fri, Feb 27, 2009 at 11:41 AM, Addison Martin
<freeswitch@servercorps.com> wrote: