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[Freeswitch-users] Calls being cut off while recording a message


 
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brian at freeswitch.org
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PostPosted: Tue Mar 31, 2009 8:47 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

I'm going to guess you're not on SVN trunk? what rev are you on?

/b

On Mar 31, 2009, at 8:04 AM, Andy Ayers wrote:
Quote:
Hi,

I'm using freeswitch as a glorified answering machine. FS registers with a VOIP gateway and all calls into the gateway go through an ivr menu and are allowed to leave a message which gets recorded to a file. The FS box is behind a NAT firewall. Everything works fine except that intermittently, calls keep getting cut off after a number of seconds.

I've attached a snapshot of the log at the point that the call gets cut off, can anyone suggest why this is happening or how I can prevent it?

Many thanks
Andy

<log-snippet.txt>_______________________________________________
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Brian West
brian@freeswitch.org (brian@freeswitch.org)



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brian at freeswitch.org
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PostPosted: Tue Mar 31, 2009 9:09 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Please try SVN trunk.

/b

On Mar 31, 2009, at 8:36 AM, Andy Ayers wrote:
Quote:
Hi Brian,

1.03

Thanks
Andy


Brian West
brian@freeswitch.org (brian@freeswitch.org)



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andy at fabulous4.co.uk
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PostPosted: Tue Mar 31, 2009 9:09 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, 1.03 Thanks Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 31 March 2009 14:27To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messageI'm going to guess you're not on SVN trunk? what rev are you on? /b On Mar 31, 2009, at 8:04 AM, Andy Ayers wrote: Hi, I'm using freeswitch as a glorified answering machine. FS registers with a VOIP gateway and all calls into the gateway go through an ivr menu and are allowed to leave a message which gets recorded to a file. The FS box is behind a NAT firewall. Everything works fine except that intermittently, calls keep getting cut off after a number of seconds. I've attached a snapshot of the log at the point that the call gets cut off, can anyone suggest why this is happening or how I can prevent it? Many thanks Andy<log-snippet.txt>_______________________________________________Freeswitch-users mailing listFreeswitch-users@lists.freeswitch.org (Freeswitch-users@lists.freeswitch.org)http://lists.freeswitch.org/mailman/listinfo/freeswitch-usersUNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Fri Apr 03, 2009 5:56 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, I've upgraded to svn trunk but am now getting errors on load which are preventing it from working: 2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_shout.so**/usr/local/freeswitch/mod/mod_shout.so: undefined symbol: ogg_stream_pagein**2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_spidermonkey.so**/usr/local/freeswitch/lib/libjs.so.1: undefined symbol: PR_LocalTimeParameters** Sorry if this is obvious but what have I done wrong? Thanks for your help Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 31 March 2009 14:40To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messagePlease try SVN trunk. /b On Mar 31, 2009, at 8:36 AM, Andy Ayers wrote: Hi Brian, 1.03 Thanks Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Mon Apr 06, 2009 4:20 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, I've upgraded to svn trunk but am now getting errors on load which are preventing it from working: 2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_shout.so**/usr/local/freeswitch/mod/mod_shout.so: undefined symbol: ogg_stream_pagein**2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_spidermonkey.so**/usr/local/freeswitch/lib/libjs.so.1: undefined symbol: PR_LocalTimeParameters** Sorry if this is obvious but what have I done wrong? Thanks for your help Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 31 March 2009 14:40To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messagePlease try SVN trunk. /b On Mar 31, 2009, at 8:36 AM, Andy Ayers wrote: Hi Brian, 1.03 Thanks Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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brian at freeswitch.org
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PostPosted: Mon Apr 06, 2009 8:39 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Please update... rebootstrap.. you caught SVN with the libtool patch which kinda broken a few things linking.

/b

On Apr 6, 2009, at 4:07 AM, Andy Ayers wrote:
Quote:
Hi Brian,

I've upgraded to svn trunk but am now getting errors on load which are preventing it from working:

2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_shout.so
**/usr/local/freeswitch/mod/mod_shout.so: undefined symbol: ogg_stream_pagein**
2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_spidermonkey.so
**/usr/local/freeswitch/lib/libjs.so.1: undefined symbol: PR_LocalTimeParameters**

Sorry if this is obvious but what have I done wrong?

Thanks for your help
Andy


Brian West
brian@freeswitch.org (brian@freeswitch.org)



-- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Mon Apr 06, 2009 11:18 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, Ok, all up to date, the errors have gone and the software is basically working but the cut off problem still exists. I have an identical software install running on a machine that is not behind a firewall and the cut off doesn't seem to occur. This would seem to suggest it's firewall related. Any clues? regards Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 06 April 2009 14:24To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a message Please update... rebootstrap.. you caught SVN with the libtool patch which kinda broken a few things linking. /b On Apr 6, 2009, at 4:07 AM, Andy Ayers wrote: Hi Brian, I've upgraded to svn trunk but am now getting errors on load which are preventing it from working: 2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_shout.so**/usr/local/freeswitch/mod/mod_shout.so: undefined symbol: ogg_stream_pagein**2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_spidermonkey.so**/usr/local/freeswitch/lib/libjs.so.1: undefined symbol: PR_LocalTimeParameters** Sorry if this is obvious but what have I done wrong? Thanks for your help Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Mon Apr 06, 2009 11:39 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, Just doing some more testing, simplified the call by not even trying to record the incoming audio and placing a while (session.ready()) {} loop in the ivr code instead and the calls all now terminate with RECOVERY_ON_TIMER_EXPIRE. Does this shed any light on the subject at all? regards Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 06 April 2009 14:24To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messagePlease update... rebootstrap.. you caught SVN with the libtool patch which kinda broken a few things linking. /b On Apr 6, 2009, at 4:07 AM, Andy Ayers wrote: Hi Brian, I've upgraded to svn trunk but am now getting errors on load which are preventing it from working: 2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_shout.so**/usr/local/freeswitch/mod/mod_shout.so: undefined symbol: ogg_stream_pagein**2009-04-03 11:35:52 [CRIT] switch_loadable_module.c:871 switch_loadable_module_load_file() Error Loading module /usr/local/freeswitch/mod/mod_spidermonkey.so**/usr/local/freeswitch/lib/libjs.so.1: undefined symbol: PR_LocalTimeParameters** Sorry if this is obvious but what have I done wrong? Thanks for your help Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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brian at freeswitch.org
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PostPosted: Mon Apr 06, 2009 11:47 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Don't record in Mp3, I don't recommend it..

/b

On Apr 6, 2009, at 11:10 AM, Andy Ayers wrote:
Quote:
Hi Brian,

Ok, all up to date, the errors have gone and the software is basically working but the cut off problem still exists. I have an identical software install running on a machine that is not behind a firewall and the cut off doesn't seem to occur. This would seem to suggest it's firewall related. Any clues?

regards
Andy



Brian West
brian@freeswitch.org (brian@freeswitch.org)



-- Meet us a ClueCon! http://www.cluecon.com
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brian at freeswitch.org
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PostPosted: Mon Apr 06, 2009 11:54 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Three letters come to mind... N A T! Wink What is your network topo?

/b

On Apr 6, 2009, at 11:31 AM, Andy Ayers wrote:
Quote:
Hi Brian,

Just doing some more testing, simplified the call by not even trying to record the incoming audio and placing a while (session.ready()) {} loop in the ivr code instead and the calls all now terminate with RECOVERY_ON_TIMER_EXPIRE.

Does this shed any light on the subject at all?

regards
Andy


Brian West
brian@freeswitch.org (brian@freeswitch.org)



-- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Mon Apr 06, 2009 12:01 pm    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, The freeswitch server is connect to the internet via a Cisico ASA firewall currently running in NAT mode. I believe it's that simple but can't be sure of the equipment between my firewall and the internet. regards Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 06 April 2009 17:39To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messageThree letters come to mind... N A T! Wink What is your network topo? /b On Apr 6, 2009, at 11:31 AM, Andy Ayers wrote: Hi Brian, Just doing some more testing, simplified the call by not even trying to record the incoming audio and placing a while (session.ready()) {} loop in the ivr code instead and the calls all now terminate with RECOVERY_ON_TIMER_EXPIRE. Does this shed any light on the subject at all? regards Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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andy at fabulous4.co.uk
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PostPosted: Tue Apr 07, 2009 8:24 am    Post subject: [Freeswitch-users] Calls being cut off while recording a mes Reply with quote

Hi Brian, Is NAT a known problem? Is there a work around? The messages on the lists seem to imply other folks have this working ok behind NAT firewalls. What's your recommendation for how I should proceed? regards Andy -----Original Message-----From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian WestSent: 06 April 2009 17:39To: freeswitch-users@lists.freeswitch.orgSubject: Re: [Freeswitch-users] Calls being cut off while recording a messageThree letters come to mind... N A T! Wink What is your network topo? /b On Apr 6, 2009, at 11:31 AM, Andy Ayers wrote: Hi Brian, Just doing some more testing, simplified the call by not even trying to record the incoming audio and placing a while (session.ready()) {} loop in the ivr code instead and the calls all now terminate with RECOVERY_ON_TIMER_EXPIRE. Does this shed any light on the subject at all? regards Andy Brian West brian@freeswitch.org (brian@freeswitch.org) -- Meet us a ClueCon! http://www.cluecon.com
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