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[Freeswitch-users] [ANN] Spice Telephony 0.3 - an open source FreeSWITCH/Erlang callcenter


 
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andrew at hijacked.us
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PostPosted: Wed Apr 15, 2009 10:42 pm    Post subject: [Freeswitch-users] [ANN] Spice Telephony 0.3 - an open sourc Reply with quote

Well, it's been a few months since I mentioned this project last here,
so here's an update over my last announcement (see
http://lists.freeswitch.org/pipermail/freeswitch-users/2009-January/010048.html
)

Things have improved a *lot* since the last time I mentioned it:

* Support for inbound calls (somehow last time that wasn't even
finished)
* Support for outbound calls
* Support for ringing agents on a softphone or ringing agents on a POTS
line
* A web interface for managing the system (managing agents, skills,
queues, etc)
* A web interface for agents to manage their state (go released, go
idle, indicate when they're done with wrapup, etc)

Along with a boatload of minor features and even more bugfixes.

This release is actually something you can play with without knowing
Erlang, we've even included a boot script to setup and run everything
for you. So, if you're interested in a distributed, fault tolerant
callcenter platform built on top of FreeSWITCH I invite you to check out
http://wiki.opencsm.org/wiki/index.php/Spice_Telephony , the rest of the
opencsm.org site and especially the other telephony pages on the wiki
and, if you're interested, please give it a try and let us know what you
think. Just remember that it's still very much a work in progress
(although I hope to be able to give a cool demo at ClueCon in August Smile ).

Andrew Thompson - opencsm.org


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gmaruzz at celliax.org
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PostPosted: Thu Apr 16, 2009 4:23 am    Post subject: [Freeswitch-users] [ANN] Spice Telephony 0.3 - an open sourc Reply with quote

Impressive!

Congratulations!!!!

Sincerely,

Giovanni Maruzzelli
=========================================
www.celliax.org
via Pierlombardo 9, 20135 Milano
Italy
gmaruzz at celliax dot org
Cell : +39-347-2665618
Fax : +39-02-87390039




On Thu, Apr 16, 2009 at 5:27 AM, Andrew Thompson <andrew@hijacked.us> wrote:
Quote:
Well, it's been a few months since I mentioned this project last here,
so here's an update over my last announcement (see
http://lists.freeswitch.org/pipermail/freeswitch-users/2009-January/010048.html
)

Things have improved a *lot* since the last time I mentioned it:

* Support for inbound calls (somehow last time that wasn't even
 finished)
* Support for outbound calls
* Support for ringing agents on a softphone or ringing agents on a POTS
 line
* A web interface for managing the system (managing agents, skills,
 queues, etc)
* A web interface for agents to manage their state (go released, go
 idle, indicate when they're done with wrapup, etc)

Along with a boatload of minor features and even more bugfixes.

This release is actually something you can play with without knowing
Erlang, we've even included a boot script to setup and run everything
for you. So, if you're interested in a distributed, fault tolerant
callcenter platform built on top of FreeSWITCH I invite you to check out
http://wiki.opencsm.org/wiki/index.php/Spice_Telephony , the rest of the
opencsm.org site and especially the other telephony pages on the wiki
and, if you're interested, please give it a try and let us know what you
think. Just remember that it's still very much a work in progress
(although I hope to be able to give a cool demo at ClueCon in August Smile ).

Andrew Thompson - opencsm.org


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Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org


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