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rschall at callone.net
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 Posted: Mon Mar 10, 2008 11:27 am Post subject: [asterisk-users] Queue Pickup |
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Running Asterisk 1.4...
We have a customer service queue which works great. The members are hard
coded (member => SIP/1000), etc. However, we have a special need. If the
queue becomes busy, we would like to be able to dial an extension and
grab only the next caller in the queue. We don't want to log in as an
agent, since that would add another step (logging in/logging out). I saw
there was a Pickup() command, but I'm not sure if this will work with
queues.
Any thoughts?
Rob |
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nt_jnewman at yahoo.com
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| Posted: Mon Mar 10, 2008 2:24 pm Post subject: [asterisk-users] Queue Pickup |
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| Quote: | We have a customer service queue which works great. The members are hard
coded (member => SIP/1000), etc. However, we have a special need. If the
queue becomes busy, we would like to be able to dial an extension and
grab only the next caller in the queue. We don't want to log in as an
agent, since that would add another step (logging in/logging out). I saw
there was a Pickup() command, but I'm not sure if this will work with
queues.
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I have a "reverse transfer" module I wrote. I could probably adapt this for queues without too much work.
Thoughts?
Justin
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