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[lenz.loway at gmail.com]

Hello all,

QueueMetrics 17.06 was released today.

Release 17.06 introduces major new features and represents a
significant evolution of the way call center professionals interact
with the software suite on a daily basis.
There have been also over 70 bugs fixed and minor features changed
since version 16.09.

New features include a “Wallboard editor” that let users create
personalized and customizable wallboards to get a clean, real time
overview of the state of the call center and a DirectAMI mode that
makes the interaction with the contact center PBX quicker and
snappier, without editing any dial-plan code.
The new “Synchronizer” makes it easier than ever to keep QueueMetrics
instance in sync with the PBX and agents can use their e-mail to log
in. Configuration editors are now richer and easier to use and fully
localized and some new reports "counting calls by skills" and "talk
time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any
previous Asterisk version and all major Asterisk distributions.

Full release notes available at:
http://manuals.loway.ch/QM_WhatsNew-chunked/ch14.html?lid=A015

Thanks
l.




--
Loway - home of QueueMetrics - http://queuemetrics.com
Try the WombatDialer predictive-dialer @ http://wombatdialer.com

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