VoIP Mailing List Archives

[andrej at ok.cvut.cz]

Hello everybody.

I was looking for the solution but nothing found. I have this in my
extensions.conf:

exten => 233,1,SetAccount(queue1)
exten => 233,2,Queue(queue1|rn)
exten => 233,3,NoOp(${QUEUESTATUS})
exten => 233,4,NoOp(${DIALSTATUS})
But when the call is placed in the queue and somebody answer it, it will
throw an error:
== Spawn extension (default, 211, 4) exited non-zero on
'Local/211 at default-3aff,2'

And no other command in extensions is executed.
Any suggestions?

Thank's a lot!
Andy

[atis at iq-labs.net]

Queue will continue if called person hangs up (and there's no option).
If caller hangs up, call goes to h extension in same context. Just the
same way as Dial with 'g'. There's a change in 1.6 that allows called
channel to continue if caller hangs up, so probably something like
this could be applied also to Queue (or was that actually working with
using Local channels?).

Regards,
Atis

On Wed, Apr 23, 2008 at 7:13 PM, AnDY <andrej at ok.cvut.cz> wrote:

[bwentdg at pipeline.com]

Why would you want a "channel to continue" after the caller has hung up.
I clearly am missing something here because I can't see what good that
would be. What do people do with this "Continued Channel" ?
What is is used for ? How Does having it help you ? ???

Atis Lezdins wrote:

[andrej at ok.cvut.cz]

I want to log in database some info ( total agents logged in, busy
agents, time ... ). I have some variables and checking them.
Let me explain it from beginning:
Somebody call the queue and everyone is busy, i need to play to caller
that everyone is busy and he should call later, and log this situation.
So I have to variables. Total agents available (TQC) to pick up and busy
agents (BQC). If everyone is busy than this to variables matches and the
caller has to wait. This I need to log with this two numbers.
If BQC != TQC I need just log the numbers nothing else.

Hopefully it is clear to you.
Maybe there is another solution how to do that.
Btw. I am putting this stats in MySQL database.

Andy

Al Baker napsal(a):

[asterisk.org at sedwar...]

[marco.mouta at gmail.com]

May be I'm wrong but:*

timeout - the maximum time, in seconds, the call will wait in the queue.
When this time expires, the next extension, by priority, will be executed.
By default the timeout is set to 300 seconds.

So you clearly have two ways to feed your database with your statistics:

If (agent is busy)
{
You will get timeout and you will go throuhg the next priority of your
dialplan
}
else
{
You can use the exten=> h to insert your database info correctly just after
your customer hangup the call
}

Also notice that

This application sets the following channel variable upon completion:
QUEUESTATUS The status of the call as a text string, one of TIMEOUT |
FULL | JOINEMPTY | LEAVEEMPTY | JOINUNAVAIL | LEAVEUNAVAI

run on your asterisk CLI > show application Queue

I hope it helps.

Kind regards,
Mouta

*
On Wed, Apr 23, 2008 at 6:39 PM, AnDY <andrej at ok.cvut.cz> wrote:

[atis at iq-labs.net]

[anthonyf at rockynet.com]

Atis Lezdins wrote: