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a.spadaccini at mediat...
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 Posted: Thu Jan 03, 2008 11:52 am Post subject: [asterisk-users] Right timing for a queue call |
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Hello everybody,
I'd like to have more detailed records for calls related to queues. For
instance, if A enters in queue X, waits for Y secs and then talks to peer Z for
T seconds, I'd like to have two entries in my CDR:
- src: A, dst: X, duration: Y, state: ANSWERED
- src: A, dst: Z, duration: T, state: ANSWERED
This independently from how many peers the Queue app calls without success
(peer not connected or not answering).
The only way I could think of was giving an unique userfield to all the calls
related to the call from A to the queue X, e.g.:
- A -> X usrfield: AX-uniqueid
- call to peer B that doesn't answer, usrfield: AX-uniqueid
- call to peer C that isn't available, usrfield: AX-uniqueid
- call to peer Z that answers, usrfield: AX-uniqueid
And then do some math based on duration and call state in order to get the info
I need.
Do you think that it's a good idea? How can it be implemented? I see that
uniqueid changes for each call in the scenario that I described, so I'm a bit
stuck.
I'm using asterisk 1.2.2x (I know that I should migrate.. This is the last
release of our product that uses 1.2).
Thanks in advance,
--
Dr. Andrea Spadaccini
Multimedia Technologies Institute - MTI S.r.l.
Web: www.x-voice.it - Tel: +39 (0) 95 7224945 |
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atis at iq-labs.net
Guest
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| Posted: Thu Jan 03, 2008 2:01 pm Post subject: [asterisk-users] Right timing for a queue call |
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Andrea Spadaccini wrote:
| Quote: | Hello everybody,
I'd like to have more detailed records for calls related to queues. For
instance, if A enters in queue X, waits for Y secs and then talks to peer Z for
T seconds, I'd like to have two entries in my CDR:
- src: A, dst: X, duration: Y, state: ANSWERED
- src: A, dst: Z, duration: T, state: ANSWERED
This independently from how many peers the Queue app calls without success
(peer not connected or not answering).
The only way I could think of was giving an unique userfield to all the calls
related to the call from A to the queue X, e.g.:
- A -> X usrfield: AX-uniqueid
- call to peer B that doesn't answer, usrfield: AX-uniqueid
- call to peer C that isn't available, usrfield: AX-uniqueid
- call to peer Z that answers, usrfield: AX-uniqueid
And then do some math based on duration and call state in order to get the info
I need.
Do you think that it's a good idea? How can it be implemented? I see that
uniqueid changes for each call in the scenario that I described, so I'm a bit
stuck.
I'm using asterisk 1.2.2x (I know that I should migrate.. This is the last
release of our product that uses 1.2).
|
You can set some inheritable variable to uniqueid of channel before
entering queue, and then in answer-macro (Dial(..,..,M()) set the CDR
userfield to that variable. This would require use of Agent or Local
channel, so you can do custom Dial for queue member. Works for me.
Regards,
Atis
--
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835 |
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a.spadaccini at mediat...
Guest
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| Posted: Thu Jan 03, 2008 8:12 pm Post subject: [asterisk-users] Right timing for a queue call |
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Ciao Atis,
| Quote: | | Quote: | Do you think that it's a good idea? How can it be implemented? I see that
uniqueid changes for each call in the scenario that I described, so I'm a
bit stuck.
I'm using asterisk 1.2.2x (I know that I should migrate.. This is the last
release of our product that uses 1.2).
|
You can set some inheritable variable to uniqueid of channel before
entering queue, and then in answer-macro (Dial(..,..,M()) set the CDR
userfield to that variable. This would require use of Agent or Local
channel, so you can do custom Dial for queue member. Works for me.
|
Thanks for your answer.
It didn't seem to work for me, as I already tried it.
Before calling the Queue app I set a variable to uniqueid, and then in the
context called from the Queue app I tried accessing it and it doesn't work.
I don't have the code right here (I'm at home), but it was something like
queues.conf
[somequeue]
member => Local/211 at somecontext
...
..
extensions.conf
[queue-caller]
exten => s,1,Set(TEST=a)
exten => s,n,Queue(various args)
[somecontext]
exten => 211,1,NoOP(${TEST})
exten => 211,n,Dial(SIP/211)
And then NoOp prints nothing.
Maybe I made some mistakes in the syntax (it's 2 AM here, and I'm just back
home), but I think that the concept is right.
Is this the same kind of setup that you have? Does it work for you?
Can you post some simplified working code?
Thanks in advance! 
--
Dott. Andrea Spadaccini
Multimedia Technologies Institute s.r.l. |
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a.spadaccini at mediat...
Guest
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| Posted: Fri Jan 04, 2008 5:22 am Post subject: [asterisk-users] Right timing for a queue call |
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| Quote: | [queue-caller]
exten => s,1,Set(TEST=a)
exten => s,n,Queue(various args)
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The error was that I didn't make the variable inheritable, prepending it with
one or two underscores.
Now it works, thanks!
--
Dr. Andrea Spadaccini
Multimedia Technologies Institute - MTI S.r.l.
Web: www.x-voice.it - Tel: +39 (0) 95 7224945 |
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