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[asterisk-users] screen capture for asterisk call center solution

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goksie at gmail.com
Guest

Posted: Fri Dec 20, 2013 4:34 am Post subject: [asterisk-users] screen capture for asterisk call center sol

Hi all,Can someone suggest a good solution on "agent screen capture" in asterisk call center? open source preferred but cheap offer is welcome too. Regards

asterisk_list at earth...
Guest

Posted: Fri Dec 20, 2013 5:05 am Post subject: [asterisk-users] screen capture for asterisk call center sol

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Hi all,
Can someone suggest a good solution on "agent screen capture" in asterisk
call center? open source preferred but cheap offer is welcome too.

??? What are you trying to do?

Asterisk is *just* a telephony construction kit. It doesn't know any more
about "call centre agents" than that they are someone or something on the end
of a telephone line, and certainly has no interest in what may or may not be
on their screens (if they even have screens).

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

goksie at gmail.com
Guest

Posted: Fri Dec 20, 2013 6:08 am Post subject: [asterisk-users] screen capture for asterisk call center sol

Thank you AJ,
Just want to know from people who uses asterisk as call center solution,Â how and what screen capture solution / applications are in use.
Regards On 20 Dec 2013 11:06, "A J Stiles" <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:

Quote:

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Hi all,
Can someone suggest a good solution on "agent screen capture" in asterisk
call center? open source preferred but cheap offer is welcome too.

??? Â What are you trying to do?

Asterisk is *just* a telephony construction kit. Â It doesn't know any more
about "call centre agents" than that they are someone or something on the end
of a telephone line, and certainly has no interest in what may or may not be
on their screens Â (if they even have screens).

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
Â Â Â Â Â Â Â Â http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
Â Â http://lists.digium.com/mailman/listinfo/asterisk-users

asterisk_list at earth...
Guest

Posted: Fri Dec 20, 2013 6:18 am Post subject: [asterisk-users] screen capture for asterisk call center sol

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thank you AJ,
Just want to know from people who uses asterisk as call center solution,
how and what screen capture solution / applications are in use.

What do you mean by "screen capture" ?

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

goksie at gmail.com
Guest

Posted: Fri Dec 20, 2013 6:44 am Post subject: [asterisk-users] screen capture for asterisk call center sol

Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards On 20 Dec 2013 12:18, "A J Stiles" <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:

Quote:

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thank you AJ,
Just want to know from people who uses asterisk as call center solution,
how and what screen capture solution / applications are in use.

What do you mean by "screen capture" ?

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
Â Â Â Â Â Â Â Â http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
Â Â http://lists.digium.com/mailman/listinfo/asterisk-users

ldardini at gmail.com
Guest

Posted: Fri Dec 20, 2013 7:40 am Post subject: [asterisk-users] screen capture for asterisk call center sol

Just use VNC...

2013/12/20 Goke M Aruna <goksie@gmail.com (goksie@gmail.com)>

Quote:

Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards On 20 Dec 2013 12:18, "A J Stiles" <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:

Quote:

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thank you AJ,
Just want to know from people who uses asterisk as call center solution,
how and what screen capture solution / applications are in use.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

goksie at gmail.com
Guest

Posted: Fri Dec 20, 2013 9:29 am Post subject: [asterisk-users] screen capture for asterisk call center sol

Thanks Dardini.

On Fri, Dec 20, 2013 at 1:39 PM, Leandro Dardini <ldardini@gmail.com (ldardini@gmail.com)> wrote:

Quote:

Just use VNC...

2013/12/20 Goke M Aruna <goksie@gmail.com (goksie@gmail.com)>

Quote:

Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards On 20 Dec 2013 12:18, "A J Stiles" <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:

Quote:

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thank you AJ,
Just want to know from people who uses asterisk as call center solution,
how and what screen capture solution / applications are in use.

What do you mean by "screen capture" ?

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
Â Â Â Â Â Â Â Â http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
Â Â http://lists.digium.com/mailman/listinfo/asterisk-users

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
Â Â Â Â Â Â Â Â http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
Â Â http://lists.digium.com/mailman/listinfo/asterisk-users

asterisk_list at earth...
Guest

Posted: Fri Dec 20, 2013 10:57 am Post subject: [asterisk-users] screen capture for asterisk call center sol

***** THIS IS NOT WHERE YOUR REPLY GOES *****

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards

Ah. That is really nothing to do with Asterisk.

We run our business on a custom in-house app (written by me) which runs in a
web browser -- and there is only a very minimal set of apps on anyone's
desktop. But this minimal set does include openssh-server; so if we wanted
to, we could ssh into any machine and run `ps aux`.

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

goksie at gmail.com
Guest

Posted: Fri Dec 20, 2013 12:07 pm Post subject: [asterisk-users] screen capture for asterisk call center sol

hello AJ,Can I benefit from that code of yours?
regards

On Fri, Dec 20, 2013 at 4:56 PM, A J Stiles <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:

Quote:

***** THIS IS NOT WHERE YOUR REPLY GOES *****

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

Thanks AJ,
The capturing of agent activities on their desktop by the supervisor.
Regards

Ah. Â That is really nothing to do with Asterisk.

We run our business on a custom in-house app Â (written by me) Â which runs in a
web browser -- and there is only a very minimal set of apps on anyone's
desktop. Â But this minimal set does include openssh-server; so if we wanted
to, we could ssh into any machine and run `ps aux`.

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
Â Â Â Â Â Â Â Â http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
Â Â http://lists.digium.com/mailman/listinfo/asterisk-users

asterisk_list at earth...
Guest

Posted: Thu Jan 02, 2014 10:35 am Post subject: [asterisk-users] screen capture for asterisk call center sol

On Friday 20 December 2013, Goke M Aruna wrote:

Quote:

hello AJ,
Can I benefit from that code of yours?
regards

As it was written for a very specific application, it's extremely unlikely that
it will suit your environment.

If you are wanting me to write some application-specific software for your
business, then you will need to contact me separately, as this list is
strictly for *non*-commercial discussion.

--
AJS

Answers come *after* questions.

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

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