VoIP Mailing List Archives

[mark at more-solutions...]

Background: I dabbled with asterisk years ago, and more recently have
more-or-less functioning IncrediblePBX systems for experimenting, but
I want to understand more so I'm now working with distro packages
(Ubuntu) and hand edited configurations files.

I have three SIP "trunks", each providing me with a UK telephone
number. They are for my home (1), my wife's home-based bookkeeping
business (2), and for taking support calls on from work (3). For
"handsets" I only really have mobile phones running SIP/IAX clients,
although I might put a "real" desktop handset on my wife's desk at
some point.

The objective is that my wife picks up calls to (1) or (2), I pick up
calls to (2) or (3), and maybe a colleague might also pick up calls to
(3).

I can see how to do this with call groups, but I would like to be able
to see at the handset which trunk the call has come in on, which I
don't think I can do that way?

Or I could just set up multiple connections in the SIP/IAX client, so
each trunk has its own extension and we each connect to multiple
extensions as required. That has the added advantage of making the
voicemail relate to which trunk the call comes in on, which is also
more appropriate here.

However, the latter option "feels" wrong somehow and I haven't found
any examples suggesting it's the right way to do things.

Also, I am keen to minimise battery overhead on the mobile phones - is
linking to multiple accounts is less efficient?

PS: Although I only really care about inbound calls at the moment, I
daresay I will want to handle internal calls at some point too,
although nothing stops me having dedicated per-user extensions as well
as per incoming trunk.

Mark
--
Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450
Registered in England (0456 0902) 21 Drakes Mews, Milton Keynes, MK8 0ER

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[dduffett at digium.com]

If you would like to set things up via the GUI on your incredible PBX, you could use queues instead of call groups (making your SIP clients agents of the appropriate queues), and in the queues configuration page there is an CID Name Prefix option, which allows you to add a label that will show up as part of the caller ID - so you will see it as the call comes in.

If, on the other hand, you want to achieve your aim through native configuration files, you could add a line like:
exten => *home-number*,1,Set(CALLERID(name)=Home)
exten => *home-number*,n,*continue handling call as you were before*


This way, you will be setting the caller ID with a name label that can be observed on the SIP client before answering.


All the best,


David







On 4 March 2015 at 11:53, Mark Rogers <mark@more-solutions.co.uk (mark@more-solutions.co.uk)> wrote:

[mark at more-solutions...]

For some reason I didn't see David's reply by email, and have
copy/pasted the following from the list archives to make my reply,
sorry if that messes up anyone's threading.

On 4 March 2015 at 12:15, David Duffett wrote:

[johnkiniston at gmail.com]

In the 'home-number' example that was provided the caller ID was being replaced with the string 'Home'


It's easy to prepend the caller ID instead however.

Set(CALLERID(name)=Home-${CALLERID(name)})


You could even get fancy and set it based on what number was called, This would prepend the CallerID with the last 4 digits of the incoming number assuming that your calls come in to an extension that way:

Set(CALLERID(name)=${CDR(firstext):-4}-${CALLERID(name)})


There is no 'Best' or 'Better' way to handle extension and voicemail routing, It's all down to your preference as a programmer and your users.


Try things, Find what works best for you, The only thing you have to loose is your free time and if you are like me you will have fun during the process.



On Thu, Mar 5, 2015 at 5:54 AM, Mark Rogers <mark@more-solutions.co.uk (mark@more-solutions.co.uk)> wrote: